troubleshooting an ATA 186

[CLIFFORD BECKER]

How can I tell what digits are being passed from a phone plugged into an ATA 186?

We have an ATA 186 with a credit card machine plugged into it that is failing to place calls. When I monitor the call with a butt set I hear dial tone, then 1 digit being dialed and then an error from callmanager basically telling me to check the number. The call never gets past that first digit. If I use a butt set to place a call everything works fine. I'm concerned the digit being passed is not the access code of 8, and I want to verify that. I have also included the 9001.log from the prsrev.exe I just don't know how to read it.

[tim.giles]

Hi,

It look to me like the ATA isn't configured properly in CCM?

There's a lot of messages in the log stating "RegRej[1]:Error: DB Config", which I think means the device isn't registering properly.

Have you checked the ports are configured properly?

Here's a troubleshooting guide which may also help:

http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration_example09186a0080094adf.shtml

Please rate if useful...