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UC500 Multisite manager error in CCA

I am getting message when I click on Multisite Manager within CCA

"Multisite Manager was not able to retrieve the current configuration

Please make sure that device descovery has completed and then press Cancel below and restart Multisite Manager

If the problem persists, please contact Cisco support for further assistance"

I have already reset the UC540 to factory default but getting same error message, also update Java. can anyone advise

Thanks

Hasrat

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