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New Member

Unity MWI - when using TimeofDayRouting 4.1.(3)sr2

Problem Details: We have CallManager 4.1(3)sr2 -installed in a school district

with Time of Day routing established. All teachers have DID's and if the

DID rings from the outside world, before school or after school it rings the

teachers phone. During the school day - Time of Day routing forces the call to

ring directly to vmail.

If someone from the outside world dials the Unity Auto Attendant - the unity

vmail ports look at the same CSS for Time of Day routing, so if they ring the

phone from UNITY before school, or after school it rings the phone. During the

school day it rings straight to vmail.

PROBLEM: Unity can't set the MWI indicator during the school day, after

school - all the teachers get notified of vmail that left earlier in the day,

and if a teacher listens to or deletes a vmail during school hours, the MWI

stays on until after school.

How do we allow Unity to set MWI, but still abide by the rules of Time of Day

routing?

  • Voice over IP
4 REPLIES

Re: Unity MWI - when using TimeofDayRouting 4.1.(3)sr2

You could try this (have not tested, but should work)...

Set up a translation rule like 2XXXX or whatever on CCM where called party mask is XXXX or however long the IP phone extensions are, in a partition called DialMWI or something the VM Ports CSS has access to only. Then set the unity subscribers MWI extension from X (default) to 2(extension). This way for MWI unity dials out to 2XXXX and CCM strips 2 off and then sends MWI to XXXX.

You will also need to enable multi-tenant MWI service parameter under call manager service parameters for this to work since a translation pattern is being used.

New Member

Re: Unity MWI - when using TimeofDayRouting 4.1.(3)sr2

I tried that work around out but still have the same problem. Anyone else have any insight?

New Member

Re: Unity MWI - when using TimeofDayRouting 4.1.(3)sr2

You should check to make sure, also, that you have at least 1 voice port dedicated to MWI ONLY so you guarantee that you are not running out of ports

Re: Unity MWI - when using TimeofDayRouting 4.1.(3)sr2

I'm running into the same issue here at my district with MWI during the day using time of day routing. If you could please tell me how you solved this issue. I would appreciate it. Thanks

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