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New Member

Unity voice mail

I need to know how to transfer a caller directly to a users voice mail.

2 REPLIES
Silver

Re: Unity voice mail

Once you dial unity after using the transfer button, directly dial extension number of the Voice Mail box you want to transfer the call to, Press #2 and Hangup. This should work.

New Member

Re: Unity voice mail

there is another way.

We had a problem with the #2 method - receptionist typed too fast for it.

the following is an example only

Create new Voicemail Profile (do not make default)

Name: TransferToVM

Description: xfer to VM

Select VM Pilot: 3030/CCS_Voicemail

VMB Mask: XXXX

Create CTI Route Point

Device name: TransferToVM (anyname)

Description: Transfer directly to Users VoiceMail

Device Pool: DLP_VoiceMial_Bby

Calling Search Space: CSS_VoiceMail_Bby

Location:

Line 1: *22xxxx

Partition: Par_VoiceMail

VoiceMail Profile: TransferToVM

CSS CSS_VoiceMail

.

.

.

Forward All (forward all to Voicemail)

works well

call comes in

press transfer button

press *22 and extension

press transfer button again

done

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