Today the office received an important call for Provost Bain. The caller was placed on hold. At this point, Provost Bain was unable to pick up the call for more than 30 - 45 seconds. Everyone in the office tried to pick up the line that was placed on hold (at different times of course) and were unable to do so. This apparently is a major concern and is not working for us. We have tried to adjust to this...but it has become frustrating to us all. We really need to remedy this problem.
Are you trying to retrieve a call which is placed on hold or has it been parked? When a call is parked, it cannot be retrieved from hold from the Parked Calls window. I only suspect it to be a parked call.
Check out this document for more details.
Using the Parked Calls Window to Perform Call-Control Tasks
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