Get Rid of "Press 1 for English"

[LYNN CARR]

How do I get rid of this prompt that plays when a call is forwarded to my extension?

[LYNN CARR]

Forgot to say we have Cisco SPA508G phones

[rbordner]

Lynn,

The message must be playing from the Call Control that the SPA508G phone is registered to.  Only the SPA301G & SPA501G have a built in IVR (and it does not have a Press 1 for English Prompt).

Please contact your Telephone Service Provider and ask them what device is playing the prompt.

Thanks,

Randy

[LYNN CARR]

I don't exactly understand your answer, but I'll definitely forward it to our IT guy.  Thank you, Randy!