10 Minute Voicemail Messages

[support]

Hello,

We are running a UC320W with three analog lines, and the latest firmware.  We have the AA configured so that callers can press 1 to leave a message on one of our extensions answering machine.  However every once and a while the messages are 10:01 minutes.  That is 30 seconds of the message then 9:31 of silence.  It is as if the system is not picking up the fact that the call has ended.

The calls are from different sources, e.g. mobiles and other phoe systems.

Is anyone else experiencing this and is there a fix on the way?

Tony

[juliomar · Accepted solution]

Hi Tony,

If your client's system is in the UK region, see my response to Adam in this thread.

https://supportforums.cisco.com/thread/2103292?tstart=0

If your client's system is in another region, then I would suggest to contact the Cisco SBSC team to help you resolve this.  They would need to troubleshoot the reason that the call disconnect may not be detected while on VM, and they may have to tweak the disconnect detection settings on your system.

Their US phone number is: 1-866-606-1866.

The following page contains the pertinent contact list for other regions/countries.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Cheers,

Julio

[support]

Hello Julio,

Thank you for your help.  I contacted my provider, and once I had got to someone who knew what they were talking about they got it sorted.  Our lines can run Disconnect Clear Time at 100, 500 and 800, with 500 being the default for our's.  I got this changed to 800 and now calls end when the caller hangs up.

Tony