Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

524 won't get ringtones, only shows 2

I'm running a UC520 with 8.0.2 with mostly 79xx phones and one 524G. The 524G only shows 2 ringtones, Chirp 1 and 2. All of the other phones have the full list of ringtones and they all work fine. All of the phones including the 524G work fine in every other regard. I can ping the 524G and even get to it's read-only GUI via browser. I've tried rebooting and even factory resetting the phone. It looks like it has the most current software, or at least the one that came in the 8.0.2 zip.

I got a debug of tftp when I power up the phone (below) and it all looks fine there, too, notice the successful transfer of the two ring related xml files. So, what gives? Isn't this supposed to work?

-Danny

007336: Dec 18 22:09:40.685: TFTP: Server request for port 7212, socket_id 0x88D
7E070 for process 153
007337: Dec 18 22:09:40.685: TFTP: read request from host 10.2.1.14(7212) via BV
I101
007338: Dec 18 22:09:40.685: TFTP: Looking for SEP001DE5EAAD7E.cnf.xml
007339: Dec 18 22:09:41.733: TFTP: Opened system:/its/SEP001DE5EAAD7E.cnf.xml, f
d 14, size 1907 for process 153
007340: Dec 18 22:09:41.733: TFTP: Sending block 1 (retry 0), socket_id 0x88D7E0
70
007341: Dec 18 22:09:41.745: TFTP: Received ACK for block 1, socket_id 0x88D7E07
0
007342: Dec 18 22:09:41.745: TFTP: Sending block 2 (retry 0), socket_id 0x88D7E0
70
007343: Dec 18 22:09:41.749: TFTP: Received ACK for block 2, socket_id 0x88D7E07
0
007344: Dec 18 22:09:41.753: TFTP: Sending block 3 (retry 0), socket_id 0x88D7E0
70
007345: Dec 18 22:09:41.761: TFTP: Received ACK for block 3, socket_id 0x88D7E07
0
007346: Dec 18 22:09:41.761: TFTP: Sending block 4 (retry 0), socket_id 0x88D7E0
70
007347: Dec 18 22:09:41.769: TFTP: Received ACK for block 4, socket_id 0x88D7E07
0
007348: Dec 18 22:09:41.769: TFTP: Finished system:/its/SEP001DE5EAAD7E.cnf.xml,
time 00:00:00 for process 153
007349: Dec 18 22:09:41.777: TFTP: Server request for port 28594, socket_id 0x88
D7E070 for process 153
007350: Dec 18 22:09:41.777: TFTP: read request from host 10.2.1.14(28594) via B
VI101
007351: Dec 18 22:09:41.777: TFTP: Looking for cp524g-8-1-17.BIN
007352: Dec 18 22:09:41.781: TFTP: Opened flash:/phones/521_524/cp524g-8-1-17.bi
n, fd 14, size 892511 for process 153
007353: Dec 18 22:09:41.785: TFTP: Sending block 1 (retry 0), socket_id 0x88D7E0
70
007354: Dec 18 22:09:41.797: TFTP: Received ACK for block 1, socket_id 0x88D7E07
0
007355: Dec 18 22:09:41.797: TFTP: Sending block 2 (retry 0), socket_id 0x88D7E0
70
007356: Dec 18 22:09:41.805: TFTP: Received ACK for block 2, socket_id 0x88D7E07
0
007357: Dec 18 22:09:41.805: TFTP: Sending block 3 (retry 0), socket_id 0x88D7E0
70
007358: Dec 18 22:09:41.809: TFTP: Received ACK for block 3, socket_id 0x88D7E07
0
007359: Dec 18 22:09:41.809: TFTP: Sending block 4 (retry 0), socket_id 0x88D7E0
70
007360: Dec 18 22:09:41.817: TFTP: Received ACK for block 4, socket_id 0x88D7E07
0
007361: Dec 18 22:09:41.817: TFTP: Sending block 5 (retry 0), socket_id 0x88D7E0
70
007362: Dec 18 22:09:41.825: TFTP: Received ACK for block 5, socket_id 0x88D7E07
0
007363: Dec 18 22:09:41.825: TFTP: Sending block 6 (retry 0), socket_id 0x88D7E0
70
007364: Dec 18 22:09:41.829: TFTP: Server request for port 63621, socket_id 0x88
7CCB20 for process 334
007365: Dec 18 22:09:41.829: TFTP: read request from host 10.2.1.14(63621) via B
VI101
007366: Dec 18 22:09:41.829: TFTP: Looking for RingList.xml
007367: Dec 18 22:09:41.829: TFTP: Opened flash:/ringtones/RingList.xml, fd 15,
size 3182 for process 334
007368: Dec 18 22:09:41.833: TFTP: Sending block 1 (retry 0), socket_id 0x887CCB
20
007369: Dec 18 22:09:41.841: TFTP: Received ACK for block 1, socket_id 0x887CCB2
0
007370: Dec 18 22:09:41.841: TFTP: Sending block 2 (retry 0), socket_id 0x887CCB
20
007371: Dec 18 22:09:41.849: TFTP: Received ACK for block 2, socket_id 0x887CCB2
0
007372: Dec 18 22:09:41.849: TFTP: Sending block 3 (retry 0), socket_id 0x887CCB
20
007373: Dec 18 22:09:41.857: TFTP: Received ACK for block 3, socket_id 0x887CCB2
0
007374: Dec 18 22:09:41.857: TFTP: Sending block 4 (retry 0), socket_id 0x887CCB
20
007375: Dec 18 22:09:41.861: TFTP: Received ACK for block 4, socket_id 0x887CCB2
0
007376: Dec 18 22:09:41.861: TFTP: Sending block 5 (retry 0), socket_id 0x887CCB
20
007377: Dec 18 22:09:41.869: TFTP: Received ACK for block 5, socket_id 0x887CCB2
0
007378: Dec 18 22:09:41.869: TFTP: Sending block 6 (retry 0), socket_id 0x887CCB
20
007379: Dec 18 22:09:41.877: TFTP: Received ACK for block 6, socket_id 0x887CCB2
0
007380: Dec 18 22:09:41.877: TFTP: Sending block 7 (retry 0), socket_id 0x887CCB
20
007381: Dec 18 22:09:41.885: TFTP: Received ACK for block 7, socket_id 0x887CCB2
0
007382: Dec 18 22:09:41.885: TFTP: Finished flash:/ringtones/RingList.xml, time
00:00:00 for process 334
007383: Dec 18 22:09:41.889: TFTP: Server request for port 59572, socket_id 0x8B
47CFCC for process 334
007384: Dec 18 22:09:41.889: TFTP: read request from host 10.2.1.14(59572) via B
VI101
007385: Dec 18 22:09:41.893: TFTP: Looking for DistinctiveRingList.xml
007386: Dec 18 22:09:41.893: TFTP: Opened flash:/ringtones/DistinctiveRingList.x
ml, fd 15, size 3182 for process 334
007387: Dec 18 22:09:41.897: TFTP: Sending block 1 (retry 0), socket_id 0x8B47CF
CC
007388: Dec 18 22:09:41.901: TFTP: Received ACK for block 1, socket_id 0x8B47CFC
C
007389: Dec 18 22:09:41.901: TFTP: Sending block 2 (retry 0), socket_id 0x8B47CF
CC
007390: Dec 18 22:09:41.909: TFTP: Received ACK for block 2, socket_id 0x8B47CFC
C
007391: Dec 18 22:09:41.909: TFTP: Sending block 3 (retry 0), socket_id 0x8B47CF
CC
007392: Dec 18 22:09:41.917: TFTP: Received ACK for block 3, socket_id 0x8B47CFC
C
007393: Dec 18 22:09:41.917: TFTP: Sending block 4 (retry 0), socket_id 0x8B47CF
CC
007394: Dec 18 22:09:41.925: TFTP: Received ACK for block 4, socket_id 0x8B47CFC
C
007395: Dec 18 22:09:41.925: TFTP: Sending block 5 (retry 0), socket_id 0x8B47CF
CC
007396: Dec 18 22:09:41.929: TFTP: Received ACK for block 5, socket_id 0x8B47CFC
C
007397: Dec 18 22:09:41.929: TFTP: Sending block 6 (retry 0), socket_id 0x8B47CF
CC
007398: Dec 18 22:09:41.933: TFTP: Received ACK for block 6, socket_id 0x8B47CFC
C
007399: Dec 18 22:09:41.933: TFTP: Sending block 7 (retry 0), socket_id 0x8B47CF
CC
007400: Dec 18 22:09:41.941: TFTP: Received ACK for block 7, socket_id 0x8B47CFC
C
007401: Dec 18 22:09:41.941: TFTP: Finished flash:/ringtones/DistinctiveRingList
.xml, time 00:00:00 for process 334
007402: Dec 18 22:09:42.041: TFTP: Server request for port 44584, socket_id 0x88
7CCB20 for process 334
007403: Dec 18 22:09:42.041: TFTP: read request from host 10.2.1.14(44584) via B
VI101
007404: Dec 18 22:09:42.041: TFTP: Looking for English_United_States/524-diction
ary.xml
007405: Dec 18 22:09:42.041: TFTP: Sending error 1 No such file
007406: Dec 18 22:09:42.149: TFTP: Server request for port 57015, socket_id 0x8A
9AEB94 for process 334
007407: Dec 18 22:09:42.149: TFTP: read request from host 10.2.1.14(57015) via B
VI101
007408: Dec 18 22:09:42.149: TFTP: Looking for English_United_States/SCCP-dictio
nary.xml
007409: Dec 18 22:09:42.149: TFTP: Opened system:/its/united_states/SCCP-diction
ary.xml, fd 15, size 2740 for process 334
007410: Dec 18 22:09:42.149: TFTP: Sending block 1 (retry 0), socket_id 0x8A9AEB
94
007411: Dec 18 22:09:42.157: TFTP: Received ACK for block 1, socket_id 0x8A9AEB9
4
007412: Dec 18 22:09:42.157: TFTP: Sending block 2 (retry 0), socket_id 0x8A9AEB
94
007413: Dec 18 22:09:42.165: TFTP: Received ACK for block 2, socket_id 0x8A9AEB9
4
007414: Dec 18 22:09:42.165: TFTP: Sending block 3 (retry 0), socket_id 0x8A9AEB
94
007415: Dec 18 22:09:42.177: TFTP: Received ACK for block 3, socket_id 0x8A9AEB9
4
007416: Dec 18 22:09:42.177: TFTP: Sending block 4 (retry 0), socket_id 0x8A9AEB
94
007417: Dec 18 22:09:42: %IPPHONE-6-REG_ALARM: Name=SEP001DE5EAAD7E  Load=8.1.17
Last=Hard+Unknown
007418: Dec 18 22:09:42.181: TFTP: Received ACK for block 4, socket_id 0x8A9AEB9
4
007419: Dec 18 22:09:42.181: TFTP: Sending block 5 (retry 0), socket_id 0x8A9AEB
94
007420: Dec 18 22:09:42.189: TFTP: Received ACK for block 5, socket_id 0x8A9AEB9
4
007421: Dec 18 22:09:42.189: TFTP: Sending block 6 (retry 0), socket_id 0x8A9AEB
94
007422: Dec 18 22:09:42.193: TFTP: Received ACK for block 6, socket_id 0x8A9AEB9
4
007423: Dec 18 22:09:42.193: TFTP: Finished system:/its/united_states/SCCP-dicti
onary.xml, time 00:00:00 for process 334
007424: Dec 18 22:09:42.293: TFTP: Server request for port 7496, socket_id 0x8A9
AEB94 for process 334
007425: Dec 18 22:09:42.293: TFTP: read request from host 10.2.1.14(7496) via BV
I101
007426: Dec 18 22:09:42.293: TFTP: Looking for English_United_States/SCCP-dictio
nary.xml
007427: Dec 18 22:09:42.293: TFTP: Opened system:/its/united_states/SCCP-diction
ary.xml, fd 15, size 2740 for process 334
007428: Dec 18 22:09:42.293: TFTP: Sending block 1 (retry 0), socket_id 0x8A9AEB
94
007429: Dec 18 22:09:42.301: TFTP: Received ACK for block 1, socket_id 0x8A9AEB9
4
007430: Dec 18 22:09:42.301: TFTP: Sending block 2 (retry 0), socket_id 0x8A9AEB
94
007431: Dec 18 22:09:42.305: TFTP: Received ACK for block 2, socket_id 0x8A9AEB9
4
007432: Dec 18 22:09:42.305: TFTP: Sending block 3 (retry 0), socket_id 0x8A9AEB
94
007433: Dec 18 22:09:42.313: TFTP: Received ACK for block 3, socket_id 0x8A9AEB9
4
007434: Dec 18 22:09:42.313: TFTP: Sending block 4 (retry 0), socket_id 0x8A9AEB
94
007435: Dec 18 22:09:42.317: TFTP: Received ACK for block 4, socket_id 0x8A9AEB9
4
007436: Dec 18 22:09:42.317: TFTP: Sending block 5 (retry 0), socket_id 0x8A9AEB
94
007437: Dec 18 22:09:42.329: TFTP: Received ACK for block 5, socket_id 0x8A9AEB9
4
007438: Dec 18 22:09:42.333: TFTP: Sending block 6 (retry 0), socket_id 0x8A9AEB
94
007439: Dec 18 22:09:42.337: TFTP: Received ACK for block 6, socket_id 0x8A9AEB9
4
007440: Dec 18 22:09:42.337: TFTP: Finished system:/its/united_states/SCCP-dicti
onary.xml, time 00:00:00 for process 334
Relion#
007441: Dec 18 22:09:42: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-15:SEP001DE5EAAD
7E IP:10.2.1.14 Socket:2 DeviceType:Phone has unregistered abnormally.
007442: Dec 18 22:09:42: %IPPHONE-6-REGISTER: ephone-15:SEP001DE5EAAD7E IP:10.2.
1.14 Socket:15 DeviceType:Phone has registered.
Relion#
007443: Dec 18 22:09:44.829: TFTP: Sending block 6 (retry 1), socket_id 0x88D7E0
70
Relion#
007444: Dec 18 22:09:48.829: TFTP: Sending block 6 (retry 2), socket_id 0x88D7E0
70
Relion#
007445: Dec 18 22:09:53.829: TFTP: Sending block 6 (retry 3), socket_id 0x88D7E0
70
Relion#
007446: Dec 18 22:09:55: %CRYPTO-6-IKMP_NO_PRESHARED_KEY: Pre-shared key for rem
ote peer at 75.148.121.251 is missing
Relion#
007447: Dec 18 22:09:56.005: TFTP: Server request for port 61233, socket_id 0x88
13AF00 for process 334
007448: Dec 18 22:09:56.005: TFTP: read request from host 10.2.1.14(61233) via B
VI101
007449: Dec 18 22:09:56.005: TFTP: Looking for /CP-524G-cfg.xml
007450: Dec 18 22:09:56.005: TFTP: Sending error 1 No such file
Relion#
007451: Dec 18 22:09:59.830: TFTP: Sending block 6 (retry 4), socket_id 0x88D7E0
70
Relion#
007452: Dec 18 22:10:06.830: TFTP: Finished flash:/phones/521_524/cp524g-8-1-17.
bin, time 00:00:25 for process 153

191
Views
0
Helpful
0
Replies
CreatePlease to create content