04-14-2009 06:05 AM - edited 03-21-2019 01:02 AM
The 524G never says anything else but initializing network. I am not sure if it ever worked. It is connected to a UC500. I tried entering the phone in the CCA but that did not make a difference.
04-14-2009 06:18 AM
Hi,
The initializing message is displayed by the phone while it performs a DHCP DISCOVER and is waiting for a DHCP OFFER from a DHCP server.
Verify that the UC500 has a DHCP server available on the network port that the phone is connected to.
Regards,
Patrick
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04-14-2009 06:53 AM
Could it be that your DHCP server does not have an available IP addresses for this phone?
Try factory resetting the phone.
Regards,
Patrick
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04-14-2009 06:28 AM
The phone is connected directly to the UC500. There are 5 or 6 other phones connected that are working. If I plug another 524G to that same cable, that 524G works.
Thanks for the response.
04-14-2009 06:57 AM
How do you factory reset the phone?
04-14-2009 07:23 AM
Hi,
Factory reset as follows:
Regards,
Patrick
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04-14-2009 07:52 AM
No luck after factory default. Still same message. Is there any way to get different software to the phone? It has 8.1.7. I have 8.1.13 I could put on there.
04-15-2009 06:08 PM
Even on the software it has, it should be possible for the phone to get an IP. Could you collect the following:
- debug ip dhcp server events
while you reset the phone?
Thanks,
Marcos
04-20-2009 08:46 AM
I will collect the debug next time I am in the office.
Interestingly enough, when I changed the phone from DHCP to a static IP, I had the same problem. It never makes it past initializing network.
04-02-2010 03:34 PM
Hi,
I am having the same problem with a 521 S. i just uploaded my case onto the following link:
https://www.myciscocommunity.com/message/42362#42362
I don't want to replicate my case on this post also, to avoid spamming. But i would really appreciate a response from you.
Thanks..
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