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524SG Phone - missed call message disapears too fast

eoncablewire
Level 3
Level 3

‎01-06-2010 03:26 PM - edited ‎03-21-2019 02:00 AM

I have a client that needs the 'missed call' message to stay visible on the phone until the handset is picked up. I tested it here on my system with the latest software pack and the '1 missed call' message stays on the screen until I do something to the phone.

At my clients location they say it vanishes in 5 seconds.

How can I fix this?

Thanks

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3 Replies 3

Steven Smith
Level 7
Level 7

‎01-06-2010 03:58 PM

What firmware is the customer running and what IOS?  I can't think of any reason that the message would disappear.

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eoncablewire
Level 3
Level 3
In response to Steven Smith

‎01-07-2010 11:05 AM

It is using Version 12.4(11r)XW3 for IOS, CUE 7.0, I am not sure how to check the cme version. It was one of the packs either 7.01 or something like that.

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Steven Smith
Level 7
Level 7
In response to eoncablewire

‎01-07-2010 11:09 AM

12.4(11r)XW3 is a boot version.

Can you copy and past a show ver?  Also, can you provide the config?

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