The location I've installed the UC540 has a pretty typical request for AA/vmail, but I'm not sure how to make it work.
Incoming calls all go to Blast Group 511 (pretty much rings all phones). If there is no answer after 16 seconds, the call it sent to the AA (extension 100). The AA answers and plays a prompt for either OPEN or CLOSED (depending on time of day). During the message, the caller is informed they can dial their extension at any time. They are then told the three extension #'s of the people in the office (for Howard, please press 2-2-3, and so on, there are only three users so this is fine).
But I'd like to give a caller a way to leave a message in a GDM that all phones can access. And I'm not sure how to do this. Under the AA setup, there is a "NO OPTION TRANSFER TO" field, but is it possible to transfer someone to the 511 (blast group) GDM by entering something here? That way I could have the prompt say "or just stay on the line to leave a message in the GDM."
Also, is it possible to use notifications for a GDM? I know a GDM is supposed to be created for each blast group, but I don't see it under voicemail. Not sure how that works.
Hi. I am working on the same scenario for a deployment now. I will let you know if I figure out the best way.
The way I was thinking to do it was have the blast group separate from the main reception voicemail box and then just "no option transfer to" that reception voicemail which will go to the main voicemail box. Also I will try transfer to number with the "direct to voicemail" digit after to send straight to box without ringing.
If anyone else has a better solution, please let me know. Cheers.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...