I have a question about calls in queue. Is there a way to program the system so that if the sales queue is full, it will go into the customer service queue? Also, if prompted to leave a voice mail message or stay on hold, the customer does not lose their place in the queue. Thanks Paul
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...