Adding PSTN to the prompt management extension ( AvT)
I am adding a PSTN for users to call for prompt management extension.
CCA creates the prompt mgmt extension and its dial peer, but I want to add the PSTN to it.
That way the customers without an auto attendant or with an auto attendant that does not allow DBX can simply call in tot eh prompt mgmt number.
I was going to see how CCA creates the PSTN voicemail access number...
I was being super simple following these steps:
1. Check the prompt mgmt dial peer's translation profile
2. add a new rule to that profile's translation rules taking the PSTN to the extension rule 2 /7202221234/ /555/
Is this way OK and protected from toll fraud?
I noticed that CCA actually creates a voicemail pilot number dial peer AND a voicemail PSTN access number dial peer....so do I need BOTH for the prompt mgmt PSTN as well? I have a feeeling my adjustment leaves us exposed to toll fraud and that I need to create a new OOB dial peer for my prompt mgmt extension's PSTN number with destination pattern 7202221234$ or something like that?
QUESTION: how do I add a PSTN number to the prompt mgmt extension following OOB rules and staying protected from toll fraud?
Attached are some copied pieces of the configs.
In this particular case, my issue gets a litlte more complex since the dial peers CCA created are referencing translation profiles that do not exist...
it's a box we're rebuilding so I'm not too suprised. Either way I just need my base question answered and then i cna sort out my specific configs.
Re: Adding PSTN to the prompt management extension ( AvT)
QUESTION: how do I add a PSTN number to the prompt mgmt
extension following OOB rules and staying protected from toll fraud?
Make sure that you have allocated only one extension as the prompt administrator, on top of that make the password on that extension the most difficult you can think of, somewhere between 8 to 12 characters long and Alpha numeric with capitols if you or the client can also deal with that. Toll fraudsters focus on week passwords associated to either mailboxes and also Auto Attendants, so make it as hard as you can.
In this particular case, my issue gets a litlte more complex since the
dial peers CCA created are referencing translation profiles that do not
Fair call, however if you are an adventurous, then add them in, I use those exact same ones on all my deployments it doesn't change, if need be manipulate the translation rules to suit you, or amalgamate them into one of the others you have there.
The other small things to note if you are going to allow outside access to the prompt management are:
Do not have any hidden prompts, only have the ones in the announcement
Only allow trusted workers or senior management to manage the prompts when outside of the organization
Change the password on a regular basis if practical
I might not have answered you in full, but i do hope the response can at least help you out.
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