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Attended Xfer on A SPA500S 32 Button Attendant Console

I have a CISCO 504G with a SPA500S 32-Button Attendant Console.  I had this all configured just the way I like it, when I had to remove the Attendant Console for a recent move.  Now I have my console all programed with all my speed dials (employee extensions and cell numbers) but I can't transfer a call.  When I called my VoIP carrier, Vocalocity, they said it can't be done.  When I first got my sidekick, they told me the same thing.  I then called Cisco and they told me exactly how to configure it to be able to perform an Announced transfer so I know its possible.  I need to be able to let my employee know who is calling before I transfer the call.  Can anyone help me?

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