Attended Xfer on A SPA500S 32 Button Attendant Console
I have a CISCO 504G with a SPA500S 32-Button Attendant Console. I had this all configured just the way I like it, when I had to remove the Attendant Console for a recent move. Now I have my console all programed with all my speed dials (employee extensions and cell numbers) but I can't transfer a call. When I called my VoIP carrier, Vocalocity, they said it can't be done. When I first got my sidekick, they told me the same thing. I then called Cisco and they told me exactly how to configure it to be able to perform an Announced transfer so I know its possible. I need to be able to let my employee know who is calling before I transfer the call. Can anyone help me?
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