Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

auth fail

hello,

after upgrading the pack software 8.6.1 of UC520 , the ip phones shows auth fail. how can i resolve this problem?

10 REPLIES
Hall of Fame Super Gold

auth fail

Remove the load statements under  telephony-service.

You can search the "ip telephony" forum for more information about the error.

Community Member

auth fail

why i should remove the loads? there are not the phone 's firmware?

Hall of Fame Super Gold

auth fail

Because they specify firmware version that do not load successfully.

Community Member

auth fail

do you mean i must go to phone load management in CCA, deleting the phone loads and then uploading the phone loads? if i must do this with CLI what command should i use?

Hall of Fame Super Gold

Re: auth fail

Just remove the commands by any mean that you like, and the phones will not attempt to load new firmware at boot.

Community Member

auth fail

when i remove the commands  will the phones work with the old firmware or not?

Hall of Fame Super Gold

auth fail

Answered above already.

Community Member

auth fail

hello,

i didn't find how can i will remove the load statement. have you an idea about the command to do that? thanks

Hall of Fame Super Gold

Re: auth fail

telephony-service           

no load xxx.

Community Member

Re: auth fail

I executed the command no load but there is still the same problem.

379
Views
11
Helpful
10
Replies
CreatePlease to create content