12-03-2012 04:47 AM - edited 03-21-2019 06:41 AM
I am trying to log into my UC540W via CCA and i am getting a pop up box asking for realm "level_15
Any ideas, I thought my password gave me full access rights.
Thanks
12-03-2012 05:43 AM
Are there any other devices the CCA is trying to connect to? Such as a switch?
12-03-2012 06:09 AM
Hello Brian,
It is connected to a ESW-520-8P if that helps, it was working this morning fine but since then I can log in with my usual password but now it wants a level 15 password or telling me log in via an ip address
12-03-2012 06:12 AM
Okay so is it asking for the UC user/pass or the level_15 pass for the switch?
I know the CCA is not very helpful with its error messages.
Can you login to the UC CLI using the username/pass for the UC?
12-03-2012 06:27 AM
I believe its the UC pass, level 15
12-03-2012 06:29 AM
It's defintaely the UC as I can see the ESW in the Topology view Brian
12-03-2012 06:30 AM
12-03-2012 07:32 AM
Okay,
Will it allow you to login to the CLI using the user/pass you are using to login to CCA?
(Sorry in and out of the office)
12-03-2012 12:15 PM
Hi Mate,
You are going to hate me for this suggestion :-)
Please remove your current connection out of your community and re-add it again, then add the ESW back into the topology section and authenticate that ESW again.
It is likely that your community has become corrupt and a simple remove and add can resolve it :-)
Cheers,
David,
Sent from Cisco Technical Support Android App
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