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New Member

Authentication Device Issues

I am trying to log into my UC540W via CCA and i am getting a pop up box asking for realm "level_15

Any ideas, I thought my password gave me full access rights.

Thanks

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8 REPLIES
New Member

Authentication Device Issues

Are there any other devices the CCA is trying to connect to?  Such as a switch?

New Member

Authentication Device Issues

Hello Brian,

It is connected to a ESW-520-8P if that helps, it was working this morning fine but since then I can log in with my usual password but now it wants a level 15 password or telling me log in via an ip address

New Member

Authentication Device Issues

Okay so is it asking for the UC user/pass or the level_15 pass for the switch?

I know the CCA is not very helpful with its error messages.

Can you login to the UC CLI using the username/pass for the UC?

New Member

Authentication Device Issues

I believe its the UC pass, level 15

New Member

Authentication Device Issues

It's defintaely the UC as I can see the ESW in the Topology view Brian

New Member

Authentication Device Issues

New Member

Authentication Device Issues

Okay,

Will it allow you to login to the CLI using the user/pass you are using to login to CCA?

(Sorry in and out of the office)

New Member

Re:Authentication Device Issues

Hi Mate,

You are going to hate me for this suggestion :-)

Please remove your current connection out of your community and re-add it again, then add the ESW back into the topology section and authenticate that ESW again.

It is likely that your community has become corrupt and a simple remove and add can resolve it :-)

Cheers,

David,


Sent from Cisco Technical Support Android App

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
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