UC540 with auto-attendant. AA main menu offers to dial your parties extension if you know the number or to choose 8 for french menu or 9 for english menu. If you select 8 or 9, it offers you to choose for Customer Service press 5 or Shipping press 6. One you are in the submenu 1 or 2, callers are unable to dial the extensions. Is it something I miss? The dial by number anytime box is only on the main menu tab, does it mean that we can't dial extension in the sub menus?
What I did was replace the script in my sub menus. I used the aa_sbcs_v02.aef script instead of the aa_transfer2.aef script. The result is perfect, we are now able to dial by number in the main menu as well as in the sub menus.
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