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Community Member

Auto Attendant: Play user name instead of extension number

We've set up the auto attendant to transfer calls to specific users based on a description of their role in the AA Greeting.  The message played when the system performs the transfer identifies their extension, but not their name.  Since the voice mail system has them record their name, is it possible to have the auto attendant use this name recording instead of stating the extension number?

Dave

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Community Member

Re: Auto Attendant: Play user name instead of extension number

Are you using one of the SBCS AA scripts? What version?

If so, the script is hard coded to announce the digits dialed before transferring the call.

I know this is true in the _02 version of the scripts. Not sure what changed in the _03 version now included with the 8.x.x software pack releases.

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