B-ACD how can agent interrupt the queue to take a call?
Just so I'm clear. Are you saying you have agents logged in and available and there are calls que'd that are not ringing down to the available agents?
I had that issue a while back and the solution was to delete the BACD save the config then rebuild the BACD.
I'm not sure if it was specific to this particular setup but anytime I made changes to the ACD I had to delete it and recreate it all at once. No incremental changes. If I wanted to add a set to the group I deleted the whole thing and redid it in one step.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...