BACD - Call Pickup

[john]

Is there any way to pickup a call that is in the queue other than from the phone that is ringing?  I have tried a pickup to the pilot, hunt-dn and ephone-dn.

Thanks!

[Eivind Jonassen]

John,

If you put the extensions that are in the same ephone-hunt in the same pickup group you should be able to use the G.Pickup softkey. I´m not sure if the ACD script overrides this setting though.

Regards,

Eivind

[Marcos Hernandez]

This would work, but I think John is wanting to pickup a call already placed in a queue, which is not possible.

Thanks,

Marcos

[Joe Gadell]

Marcos,

We have the same problem.  Do you always have to pick it up from the user's extension which is ringing?  Is there any way around that situation with a different style hunt-group?

For example, in our situation the users in the hunt group are scattered out and cannot hear who's phone is ringing in the group. Their phone just says 2 Calls in Queue , etc, any they are helpless! :)

Thanks,

Joe

[Steven DiStefano]

There are some timers you can adjust for the amount of time calls stay in queue or  ring the actual agents.

You can also set a parameter that automatically logs out phones that are ring-no-answer.  If agents arent answering, thats what I would use.

https://supportforums.cisco.com/docs/DOC-9731.

Steve