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BACD - Call Pickup

Is there any way to pickup a call that is in the queue other than from the phone that is ringing?  I have tried a pickup to the pilot, hunt-dn and ephone-dn.

Thanks!

4 REPLIES
New Member

Re: BACD - Call Pickup

John,

If you put the extensions that are in the same ephone-hunt in the same pickup group you should be able to use the G.Pickup softkey. I´m not sure if the ACD script overrides this setting though.

Regards,

Eivind

New Member

Re: BACD - Call Pickup

This would work, but I think John is wanting to pickup a call already placed in a queue, which is not possible.

Thanks,

Marcos

New Member

Re: BACD - Call Pickup

Marcos,

We have the same problem.  Do you always have to pick it up from the user's extension which is ringing?  Is there any way around that situation with a different style hunt-group?

For example, in our situation the users in the hunt group are scattered out and cannot hear who's phone is ringing in the group. Their phone just says 2 Calls in Queue , etc, any they are helpless! :)

Thanks,

Joe

Re: BACD - Call Pickup

There are some timers you can adjust for the amount of time calls stay in queue or  ring the actual agents.

You can also set a parameter that automatically logs out phones that are ring-no-answer.  If agents arent answering, thats what I would use.

https://supportforums.cisco.com/docs/DOC-9731.

Steve

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