Solved: Blocked from accessing Voicemail

Paul Santabarbara · ‎06-01-2011

I have a user that this happened to twice. The user is in the process of listening to voicemails when a call comes in. The user answers the call, talks and ends the call. The user then tries to reaccess thet voicemail only to hear the message that the VM is alrerady in use.

Before I deleted the mailbox and recreated it but the user lost any unheard VMs. Is there a way to let the system know that the user is NOT still "in the voicemail box" without having to recreate the mailbox?

Thank you, Paul

David Trad · ‎06-01-2011

Hi Paul,

At this stage the only other way I can think of doing this, and not guaranteed to work but might

Disable the users VM... Not delete it but disable it

or
Run the service integrated module command with the "switch" command of reload to reload the voice mail module (This will take up to 5 minutes to restore the CUE into operational mode

However in suggesting the above, it would be very helpful to get SBS to look at this problem, it could potentialy be a bug. It almost sounds like when they take the call whilst in the CUE it places the call on hold (Without the ability to retrieve it) and there is no BYE command sent in the SIP session to terminate the call (This is just a guess, not saying this is the case ).

Not sure if you are interested in logging a case in on this, I can only hope you are.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

View solution in original post

David Trad · ‎06-01-2011

Hi Paul,

At this stage the only other way I can think of doing this, and not guaranteed to work but might

Disable the users VM... Not delete it but disable it

or
Run the service integrated module command with the "switch" command of reload to reload the voice mail module (This will take up to 5 minutes to restore the CUE into operational mode

However in suggesting the above, it would be very helpful to get SBS to look at this problem, it could potentialy be a bug. It almost sounds like when they take the call whilst in the CUE it places the call on hold (Without the ability to retrieve it) and there is no BYE command sent in the SIP session to terminate the call (This is just a guess, not saying this is the case ).

Not sure if you are interested in logging a case in on this, I can only hope you are.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

Ryan Hardy · ‎06-01-2011

I have seen this problem on two systems now. The only way I was able to un-lock the mailboxes for the user was to reload the CUE

VM. If anyone finds a quicker, less service affecting way, let us know!!!!

Paul Santabarbara · ‎06-09-2011

Thank you David & Ryan. I will try your suggestions next time it happens.

So far it is fine. Regards, Paul

davidson66 · ‎06-09-2011

Try this:

se-10-0-0-0# voice mailbox unlock owner Billy