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New Member

Call back rules, +, and e.154

I'm tring to use the new Call-back rules in CCA 3.1

The ITSP is nexVortex and they say they are using e.154.   All inbound numbers show as +xxxxxxxxxx

I've setup the call-back rule as - *   then add the 9

when i select the number in missed or received calls the number called shows up as +xxxxxxxxxx and i get a fast busy.

i assume its beacuse the + is not a valid DTMF digit.

i'd rather not edit the rules with CLI, but if did would i break CCA?

Eric

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5 REPLIES
New Member

Re: Call back rules, +, and e.154

Calling number legnth should be 10 and the prefix to add would be 91.  If the number comes in as 11 digits it should be 9.  I would add both rules in there.

This video explains it too.  Skip to 54 seconds.

http://www.youtube.com/watch?v=YMu-4h6rS5A

New Member

Re: Call back rules, +, and e.154

Marcus:

i added the 2 rules you suggested.  but I'm still getting a fast busy.

i believe its trying to dail the +

New Member

Re: Call back rules, +, and e.154

If you remove the call back number translations what does the normal CLID show?

New Member

Re: Call back rules, +, and e.154

the CLID is the same on the history or missed calls and the number when dial is selected

on the missed call screen it says +1732598xxxx

New Member

Re: Call back rules, +, and e.154

I don't see an option to strip digits from the callback rules menu.  Does their SP have a platform that will allow you to modify the CLID that is sent to you?  Having them remove it would be the best way to stay CCA compliant.

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