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Community Member

Call Forward Busy? SPA525G2

I have a client who would like to automatically forward all calls when she is on the phone directly to her voice mail, with her voice mail busy message being played.

Using the SPA525G2, she can't set the UserPreferences/Call Preferences/Forward Busy Number.

Is there a way with the UC320W / SPA525G2 to cause this specific behavior?  (Forward calls direct to VMB with Busy Message if on the phone)

Thanks!

3 REPLIES
Community Member

Call Forward Busy? SPA525G2

Hi John,

What you can do from the SPA525G is to disable the Call Waiting.   From the Information and Settings Menu of SPA525G, select (6) User Preferences, then (1) Call Preferences, and finally uncheck Call Waiting.

When user is on the phone, inbound calls will be sent to user's voicemail.

Undo changes when user wants to answer more than 1 call.

Cheers,

Julio

Community Member

Call Forward Busy? SPA525G2

While this works Julio, or should, I don't believe the calling party gets the BUSY message do they???

John

Community Member

Call Forward Busy? SPA525G2

Hi John,

There is a known open defect where the voicemail system only plays the 'unavailable' message currently.  For now, ask the user to record that message as the only voicemail message.

Chris

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