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New Member

Caller-ID translation on UC560 and UC540

We are trying to get our caller-ID to display a dummy DN or at least the translated number. Here's the example:

Manager from UC540 system calls me here in NY: 912125551000. My caller ID shows "From 2125551000" on our UC560 system. What I would like to have done is show "1001" instead of "2125551000". So the idea is to create a translation rule to do this. Here's an example:

voice translation-rule 3000
rule 1 /2125551000/ /1001/

voice translation-profile CUSTOM_IN
translate calling 3000

dial-peer voice 4000 pots
corlist incoming call-internal
description CUSTOM inbound caller id translation
translation-profile incoming CUSTOM_IN
incoming called-number 212555....

Is there anything else I need to do?

Thanks

7 REPLIES
New Member

Re: Caller-ID translation on UC560 and UC540

Renato,

Everything you have listed is correct.  I would think that you would also want to add a "translate called" to the translation profile to direct the incoming call..  Not sure since I don't know your full config.

Thank you,

Darren

New Member

Re: Caller-ID translation on UC560 and UC540

Didn't work. What is the difference between called number and calling number?

New Member

Re: Caller-ID translation on UC560 and UC540

Renato,

Translating the "calling" number on a call will modify the Caller-ID for that call.

Translating the "called" number on a call will modify the the number that was dialed.  Usually used on an outgoing call to remove the "steering" digit, normally a 9.  On an incoming call, the "called" number is modified to redirect the call to a extension, hunt group, or auto attendant.

Thank you,

Darren

New Member

Re: Caller-ID translation on UC560 and UC540

Do I have to map the translation-profile to a pots trunk group or something so that it can read my translations? How does the system know to match the caller id of incoming calls to my translation rules?


Thanks

New Member

Re: Caller-ID translation on UC560 and UC540

OK, we might need to backup a little here...  Is the call coming in over an FXO port, T1/E1.......  I am assuming it is not a SIP trunk since your orignial email showed a 'pots" dial-peer.

The translation profile should be on the incoming dial-peer.  When that dial-peer is matched, it will process the call though the translation rule.

Thank you,

Darren

New Member

Re: Caller-ID translation on UC560 and UC540

The call is coming over a T1/E1, though I would like to include it in the FXO as well.  I'm also going to need to create one dial-peer for sip for other offices so let's include the three examples: Calls coming over T1/E1, FXO, and SIP.

Thanks

-Renato

New Member

Re: Caller-ID translation on UC560 and UC540

For SIP and/or T1/E1

What you had listed in the beginning is correct.

------------------------------------------------------------------------

voice translation-rule 2000
rule 1 /6665554545/ /1001/    <-Changing incoming caller ID

voice translation-rule 2001
rule 1 /8005551212/ /5011/    <-Sending call to blast group

voice translation-profile TEST_ONE

translate calling 2000

translate called 2001

dial-peer voice 1006 pots
  translation-profile incoming TEST_ONE
  incoming called-number 8005551212

-----------------------------------------------------------------------

For FXO, you will need to put the the translation on the voice ports.

voice-port 0/1/0      <-Will have to do this for each FXO port.

translation-profile incoming TEST_ONE

voice translation-rule 2000
rule 1 /6665554545/ /1001/    <-Changing incoming caller ID

voice translation-profile TEST_ONE

translate calling 2000

*** Warning: If you are using CCA only, or are not a "UC Specialized" partner, modifications though CLI can void support for CCA when calling into support in the future.  If you have questions about this, or need asistance please call into support. ***

Thank you,

Darren

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