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Can someone check this startup config ( can't access AA and voicemail)

Hi.I cannot access AA or voicemail using the CCA for configuration.I'm not very familiar with the voice CLI but I believe transcoding Is enabled.

I've tried everything on the CCA but no luck.

The startup config Is attached below , I would appreciate any assistance !

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Can someone check this startup config ( can't access AA and

Hi Reprovoid,

Please tell me you made a backup of your configuration before you attempted

any changes?

I might be extremely busy at this point in time to assist, but I can assure

you I am still keeping an eye on your case, please don't make any changes

what so ever without at lease making a backup of your configuration, even

if it is not working as it should be, it is an important reference point.

And if this system was created using CCA please DO NOT do any CLI work

unless you are prepared to put your system out of support scope (unless you

are UC express certified).

When I can ease my current work load I will help you solve the problem,

rest assured I do not give up unless all avenues have been fully canvassed,

and if we do any CLI work it would be only to diagnose the issue and be

able to revert back easily and then get CCA to fix the problem.

Again if the matter is urgent, please log a case with SBSC, this is what

you pay for, you have support cover for 3 years, support forums should be

used as a complimentary service, or if the support system did not solve the

problem.

I promise you I will get on your case as soon as I can

Cheers,

David Trad

"Sent from my Acer Iconia A500"

On May 24, 2012 5:56 PM, "Reprovoid" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
17 REPLIES
New Member

Can someone check this startup config ( can't access AA and voic

Hi Reprovoid,

I have spent some time looking at your configuration and cannot find anything wrong with it.

Please elaborate a little further as to the exact nature of the problem, can you call the CUE from an IP phone and actually get audio?

When you say that CCA is unable to access the AA or Voicemail in what regards do you mean? Is there an error message?? Can you take a screen shot and upload it here please so we can see the error?

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
New Member

Can someone check this startup config ( can't access AA and voic

Hi.Thank you for taking the time to look at the configuration!

  I get no response when calling voice or AA internally.Just unknown number and hangs up.When I call from a pstn number I either get Unknown number or connection error.Could this be a bandwidth Issue? the dedicated VoIP line Is supposed to be 512 Kbps but I've had to change the codecs to g729 because g711 was dropping calls.

Thanks again.

New Member

Re: Can someone check this startup config ( can't access AA and

Hi Reprovoid,

All your dial-peers are set to use g.711uLaw, so if your ITSP is using

g.729ar8 then the system will need to transcode.

Transcoding becomes enabled when you create a SIP trunk in CCA and you tell

CCA to use the g.729 Codec, I suspect something is going wrong with this

part.

Please capture an incoming call using the "debug ccsip all" command and

post the debug of an incoming call, plead no more than two attempts.

Cheers,

David Trad

"Sent from my Acer Iconia A500"

On May 19, 2012 9:15 PM, "Reprovoid" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
New Member

Re: Can someone check this startup config ( can't access AA and

I'll post the debugs on Monday.I connect remotely to the UC from a server but that's being repaired at the moment so I'll have to go there Monday morning.I've tried telnetting In but It's a dedicated VoIP line and I can't access their gateway.

Thanks for your help.

New Member

Re: Can someone check this startup config ( can't access AA and

Hi.I've attached a debug for two outside calls directly to the Auto Attendant.Please tell me there's hope or no hope!

New Member

Re: Can someone check this startup config ( can't access AA and

Hi Reprovoid,

Short answer is there is hope

Long answer is, there is something wrong and it appears to be a

configuration issue, the SIP messages reveal that there is something wrong,

but I can't put my finger on it yet...

If you need my assistance on this I will require direct access to the

system using CCA and CLI (CLI for debugging purposes).

However the problem is I cannot do it for a couple of days, one my work is

flying me all over the place at the moment, and two I have a nasty head

cold that is zapping my energy, and I can't concentrate properly.

If no one assists you in the mean time to resolve it, then I will make

myself available, or if you haven't logged a case with SBSC then do so,

unless you don't have a contract on the system.

Cheers,

David Trad

"Sent from my Acer Iconia A500"

On May 22, 2012 6:58 AM, "Reprovoid" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
New Member

Re: Can someone check this startup config ( can't access AA and

Hi.Thanks for taking a look.If It's not too much trouble ,that would be great.Whenever you're able to , even If thats next month.

Cisco Employee

Can someone check this startup config ( can't access AA and voic

Hi Reprovoid,

Please add "codec g729r8" to your transcode profile. If you cannot do it under CLI call SBSC and ask there for assistance in adding the codec.

HTH,

Alex

*Please rate helpful posts

New Member

Re: Can someone check this startup config ( can't access AA and

Hi.Thank you.

   I'm familiar with the cli but not for voice commands.If you could tell me the configuration command I can do It.

Is It from configuration mode:           dspfarm profile (id) transcode

                                                         codec .......

Cisco Employee

Can someone check this startup config ( can't access AA and voic

Yes, exactly.

Best regards,

Alex

*Please rate helpful posts

New Member

Re: Can someone check this startup config ( can't access AA and

I believe I've added the g729r8 codec to the profile but I'm still getting a connection error or unknown number when trying to dial auto attendant.I've attached the latest running config

Cisco Employee

Re: Can someone check this startup config ( can't access AA and

Hi,

Please delete dial-peer voice 3003 voip.

Also you do not have translation rule for the Reception_Called_5 profile in dial-peer 3000

It should be something like this:

voice translation-rule 5

rule 1 /25028910/ /208/

HTH,

Alex

New Member

Re: Can someone check this startup config ( can't access AA and

Hi.

No luck unfortuanately.Thanks for your help though.

New Member

Re: Can someone check this startup config ( can't access AA and

Hi Reprovoid,

Please tell me you made a backup of your configuration before you attempted

any changes?

I might be extremely busy at this point in time to assist, but I can assure

you I am still keeping an eye on your case, please don't make any changes

what so ever without at lease making a backup of your configuration, even

if it is not working as it should be, it is an important reference point.

And if this system was created using CCA please DO NOT do any CLI work

unless you are prepared to put your system out of support scope (unless you

are UC express certified).

When I can ease my current work load I will help you solve the problem,

rest assured I do not give up unless all avenues have been fully canvassed,

and if we do any CLI work it would be only to diagnose the issue and be

able to revert back easily and then get CCA to fix the problem.

Again if the matter is urgent, please log a case with SBSC, this is what

you pay for, you have support cover for 3 years, support forums should be

used as a complimentary service, or if the support system did not solve the

problem.

I promise you I will get on your case as soon as I can

Cheers,

David Trad

"Sent from my Acer Iconia A500"

On May 24, 2012 5:56 PM, "Reprovoid" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
New Member

Re: Can someone check this startup config ( can't access AA and

Hi.If It's really not going to put you out of your way , I'll wait until you have some time.Again.No rush.
  Thanks again!

New Member

Re: Can someone check this startup config ( can't access AA and

I contacted SBSC support and the guy was very helpful.In the end It was an old IOS version causing the problem.

Everything has been sorted out now! Thank you for all your help! I can die In peace now or I'm glad It's working to be less dramatic.

New Member

Re: Can someone check this startup config ( can't access AA and

FANTASTIC!!!

Cheers,

David Trad

"Sent from my Acer Iconia A500"

On May 25, 2012 1:43 AM, "Reprovoid" <

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
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