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Community Member

Can't retrieve voice mail

My UC320w is having strange problem. Caller can still leave voice mail to any extension, but none of the extension can retrieve its voicemail. Pressing voicemail button takes me directly into some strange background noise.   Tried to use manually dial the pilot number, same problem. tried reinitialize the voicemail boxes, same problem. Upgrade to the latest firmware, same problem.

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Re: Can't retrieve voice mail

just an update, this issue was fixed by turning off the vlan function on the switch. The switch is between the phone and the Pbx.



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