Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CCA 2.0(1) stuck in Telephone Setup Wizard

Hello,

I recently upgraded my uc520 with the new software UC520-7.0.3.

I did that with the new cca 2.0(1)

Everything went fine.

But after the upgrade, i cannot use the Telephony Wizard.

The progress bar gets stuck at 95%.

I read that this should be fixed in the cca release 2.0(1), but it is still not working.

Is there  a workaround or a fix for this?

regards,

Sven

Everyone's tags (3)
2 REPLIES
Community Member

Re: CCA 2.0(1) stuck in Telephone Setup Wizard

I installed the whole software pack again and now it works fine!

Cisco Employee

Re: CCA 2.0(1) stuck in Telephone Setup Wizard

Sven,

Glad to hear the good news. If you still have access, could you unicast me the CCA troubleshooting logs for when your TSW got stuck at 95%? Procedure is below.

http://www.myciscocommunity.com/servlet/JiveServlet/previewBody/1556-102-1-1923/CCA_troubleshooting_log.pdf

Or if you don't have access to UC500, Application logs can be retrieved from:

C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\Application_Logxxx

Thanks,

Tomoo

3128
Views
0
Helpful
2
Replies
CreatePlease to create content