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Community Member

CCA 2.1.1 and UC Software Pack 7.1.3 EA

Hi Guys,

Looking for advice why I can not seem to upgrade to 7.1.3 EA using CCA2.1.1 I get receive the error message make sure FTP/ SFTP software is not running which it aint.

The error log looks like:

E Install in progress, please wait... (3)
CUE Install in progress, please wait... (4)
CUE Install in progress, please wait... (5)
CUE Install in progress, please wait... (6)
CUE Install in progress, please wait... (7)
CUE Install in progress, please wait... (8)
CUE Install in progress, please wait... (9)
CUE Install in progress, please wait... (10)
CUE Install in progress, please wait... (11)
Install of new CUE image failed.

Software upgrade for CUE module failed.

Software upgrade for one or more components failed.

Software upgrade failed.

I tried then to upgrade to 7.1.1EA and only to be told software not for this device or words similar to this.

Thanks

Brian

17 REPLIES

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

I have seen problems for this occur with firewalls as well.  Be sure that all firewalls and antivirus are off when doing this.

The document has a good run through of what it takes to have this go smoothly.

https://www.myciscocommunity.com/docs/DOC-9827

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Hey Steven,

I have turned off everything A/V, firewall etc and still getting the same messsage. The log is at this part:

Setting CUE language: US English
CUE will automatically reload when install is complete.
CUE Install in progress, please wait... (1)
CUE Install in progress, please wait... (2)
CUE Install in progress, please wait... (3)
CUE Install in progress, please wait... (4)
CUE Install in progress, please wait... (5)
CUE Install in progress, please wait... (6)
CUE Install in progress, please wait... (7)
CUE Install in progress, please wait... (8)
CUE Install in progress, please wait... (9)
CUE Install in progress, please wait... (10)
CUE Install in progress, please wait... (11)
CUE Install in progress, please wait... (12)
CUE Install in progress, please wait... (13)
Install of new CUE image failed.

Software upgrade for CUE module failed.

Software upgrade for one or more components failed.

Software upgrade failed.

What does this tell us, any clues what I should do next?

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

From CUE, can you ping the IP of the computer that you are trying to perform the upgrade from?

From the computer, can you provide a netstat -a and provide the output?

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Hi Steven,

here is the ping result from the CUE:

Pips_UC520W#service-module in
Pips_UC520W#service-module integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
Cisco Configuration Assistant. Version: 2.1 (1). Tue Nov 17 19:51:21 CET 2009

User Access Verification

Username: R37747
Password:
UC500-CUE#
UC500-CUE#
UC500-CUE#
UC500-CUE# ping 10.54.8.12
PING 10.54.8.12 (10.54.8.12) 56(84) bytes of data.
64 bytes from 10.54.8.12: icmp_seq=1 ttl=127 time=10.1 ms
64 bytes from 10.54.8.12: icmp_seq=2 ttl=127 time=4.79 ms
64 bytes from 10.54.8.12: icmp_seq=3 ttl=127 time=4.69 ms
64 bytes from 10.54.8.12: icmp_seq=4 ttl=127 time=4.59 ms
64 bytes from 10.54.8.12: icmp_seq=5 ttl=127 time=4.81 ms

--- 10.54.8.12 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 37ms
rtt min/avg/max/mdev = 4.595/5.805/10.126/2.163 ms, ipg/ewma 9.478/7.891 ms
UC500-CUE#

Here is the netstat report:

C:\>netstat -a

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    0.0.0.0:21             8dr3l2j:0              LISTENING
  TCP    0.0.0.0:80             8dr3l2j:0              LISTENING
  TCP    0.0.0.0:135            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:443            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:445            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:554            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:1688           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:2869           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:5357           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:6646           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:8088           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:10243          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:18185          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49152          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49153          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49154          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49156          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49158          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49159          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:51329          8dr3l2j:0              LISTENING
  TCP    10.54.8.12:139         8dr3l2j:0              LISTENING
  TCP    10.54.8.12:49157       PIPS-HOMESERVER:microsoft-ds  ESTABLISHED
  TCP    10.54.8.12:49160       PIPS-HOMESERVER:1138   ESTABLISHED
  TCP    10.54.8.12:49171       chello089076036068:5202  ESTABLISHED
  TCP    10.54.8.12:49175       by2msg1010709:msnp     ESTABLISHED
  TCP    10.54.8.12:51311       mu-in-f103:http        CLOSE_WAIT
  TCP    10.54.8.12:51314       mu-in-f103:http        CLOSE_WAIT
  TCP    10.54.8.12:51316       mu-in-f103:http        CLOSE_WAIT
  TCP    10.54.8.12:51342       10.54.8.1:telnet       ESTABLISHED
  TCP    10.54.8.12:51708       10.54.8.1:telnet       CLOSE_WAIT
  TCP    10.54.8.12:51836       10.54.8.1:telnet       ESTABLISHED
  TCP    10.54.8.12:51895       10.54.8.1:telnet       ESTABLISHED
  TCP    10.54.8.12:51944       10.54.8.1:ssh          ESTABLISHED
  TCP    10.54.8.12:51946       bw-in-f109:pop3s       TIME_WAIT
  TCP    10.54.8.12:51951       10.54.8.1:telnet       ESTABLISHED
  TCP    10.54.8.12:51958       10.54.8.1:https        ESTABLISHED
  TCP    127.0.0.1:1024         8dr3l2j:0              LISTENING
  TCP    127.0.0.1:49177        8dr3l2j:0              LISTENING
  TCP    127.0.0.1:49177        8dr3l2j:49178          ESTABLISHED
  TCP    127.0.0.1:49178        8dr3l2j:49177          ESTABLISHED
  TCP    127.0.0.1:51329        8dr3l2j:51330          ESTABLISHED
  TCP    127.0.0.1:51330        8dr3l2j:51329          ESTABLISHED
  TCP    127.0.0.1:51646        8dr3l2j:51647          ESTABLISHED
  TCP    127.0.0.1:51647        8dr3l2j:51646          ESTABLISHED
  TCP    127.0.0.1:62514        8dr3l2j:0              LISTENING
  TCP    [::]:21                8dr3l2j:0              LISTENING
  TCP    [::]:135               8dr3l2j:0              LISTENING
  TCP    [::]:445               8dr3l2j:0              LISTENING
  TCP    [::]:554               8dr3l2j:0              LISTENING
  TCP    [::]:1688              8dr3l2j:0              LISTENING
  TCP    [::]:2869              8dr3l2j:0              LISTENING
  TCP    [::]:3587              8dr3l2j:0              LISTENING
  TCP    [::]:5357              8dr3l2j:0              LISTENING
  TCP    [::]:8088              8dr3l2j:0              LISTENING
  TCP    [::]:10243             8dr3l2j:0              LISTENING
  TCP    [::]:49152             8dr3l2j:0              LISTENING
  TCP    [::]:49153             8dr3l2j:0              LISTENING
  TCP    [::]:49154             8dr3l2j:0              LISTENING
  TCP    [::]:49156             8dr3l2j:0              LISTENING
  TCP    [::]:49158             8dr3l2j:0              LISTENING
  TCP    [::]:49159             8dr3l2j:0              LISTENING
  TCP    [::]:51329             8dr3l2j:0              LISTENING
  UDP    0.0.0.0:427            *:*
  UDP    0.0.0.0:443            *:*
  UDP    0.0.0.0:500            *:*
  UDP    0.0.0.0:3544           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:4500           *:*
  UDP    0.0.0.0:5004           *:*
  UDP    0.0.0.0:5005           *:*
  UDP    0.0.0.0:18185          *:*
  UDP    0.0.0.0:49180          *:*
  UDP    0.0.0.0:57215          *:*
  UDP    0.0.0.0:57216          *:*
  UDP    0.0.0.0:57217          *:*
  UDP    0.0.0.0:58575          *:*
  UDP    0.0.0.0:59139          *:*
  UDP    0.0.0.0:59140          *:*
  UDP    0.0.0.0:59141          *:*
  UDP    0.0.0.0:59143          *:*
  UDP    0.0.0.0:59144          *:*
  UDP    0.0.0.0:59145          *:*
  UDP    0.0.0.0:59147          *:*
  UDP    0.0.0.0:59148          *:*
  UDP    0.0.0.0:59149          *:*
  UDP    0.0.0.0:59151          *:*
  UDP    0.0.0.0:59152          *:*
  UDP    0.0.0.0:59153          *:*
  UDP    0.0.0.0:59163          *:*
  UDP    0.0.0.0:59164          *:*
  UDP    0.0.0.0:59165          *:*
  UDP    0.0.0.0:65036          *:*
  UDP    10.54.8.12:9           *:*
  UDP    10.54.8.12:137         *:*
  UDP    10.54.8.12:138         *:*
  UDP    10.54.8.12:427         *:*
  UDP    10.54.8.12:1900        *:*
  UDP    10.54.8.12:50654       *:*
  UDP    10.54.8.12:58084       *:*
  UDP    127.0.0.1:1900         *:*
  UDP    127.0.0.1:49670        *:*
  UDP    127.0.0.1:50901        *:*
  UDP    127.0.0.1:55497        *:*
  UDP    127.0.0.1:58085        *:*
  UDP    127.0.0.1:58418        *:*
  UDP    127.0.0.1:59635        *:*
  UDP    127.0.0.1:61057        *:*
  UDP    127.0.0.1:62514        *:*
  UDP    127.0.0.1:65120        *:*
  UDP    [::]:500               *:*
  UDP    [::]:3540              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:4500              *:*
  UDP    [::]:5004              *:*
  UDP    [::]:5005              *:*
  UDP    [::]:49181             *:*
  UDP    [::]:57215             *:*
  UDP    [::]:57216             *:*
  UDP    [::]:57217             *:*
  UDP    [::]:58576             *:*
  UDP    [::]:59139             *:*
  UDP    [::]:59140             *:*
  UDP    [::]:59141             *:*
  UDP    [::]:59143             *:*
  UDP    [::]:59144             *:*
  UDP    [::]:59145             *:*
  UDP    [::]:59147             *:*
  UDP    [::]:59148             *:*
  UDP    [::]:59149             *:*
  UDP    [::]:59151             *:*
  UDP    [::]:59152             *:*
  UDP    [::]:59153             *:*
  UDP    [::]:59163             *:*
  UDP    [::]:59164             *:*
  UDP    [::]:59165             *:*
  UDP    [::]:65037             *:*
  UDP    [::1]:1900             *:*
  UDP    [::1]:58083            *:*
  UDP    [fe80::74c9:a0bd:575f:a46d%12]:1900  *:*
  UDP    [fe80::74c9:a0bd:575f:a46d%12]:58082  *:*

C:\>

Thanks

Brian

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Was CCA open when you ran the netstat -a?  If so, please close it and run the command again.

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Hi Steven,

CCA Closed, new Netstat:

C:\>netstat -a

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    0.0.0.0:80             8dr3l2j:0              LISTENING
  TCP    0.0.0.0:135            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:443            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:445            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:554            8dr3l2j:0              LISTENING
  TCP    0.0.0.0:1688           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:2869           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:5357           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:6646           8dr3l2j:0              LISTENING
  TCP    0.0.0.0:10243          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:18185          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49152          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49153          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49154          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49156          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49158          8dr3l2j:0              LISTENING
  TCP    0.0.0.0:49159          8dr3l2j:0              LISTENING
  TCP    10.54.8.12:139         8dr3l2j:0              LISTENING
  TCP    10.54.8.12:49157       PIPS-HOMESERVER:microsoft-ds  ESTABLISHED
  TCP    10.54.8.12:49160       PIPS-HOMESERVER:1138   ESTABLISHED
  TCP    10.54.8.12:49171       chello089076036068:5202  ESTABLISHED
  TCP    10.54.8.12:49175       by2msg1010709:msnp     ESTABLISHED
  TCP    10.54.8.12:51311       mu-in-f103:http        CLOSE_WAIT
  TCP    10.54.8.12:51314       mu-in-f103:http        CLOSE_WAIT
  TCP    10.54.8.12:51316       mu-in-f103:http        CLOSE_WAIT
  TCP    10.54.8.12:51944       10.54.8.1:ssh          ESTABLISHED
  TCP    127.0.0.1:1024         8dr3l2j:0              LISTENING
  TCP    127.0.0.1:49177        8dr3l2j:0              LISTENING
  TCP    127.0.0.1:49177        8dr3l2j:49178          ESTABLISHED
  TCP    127.0.0.1:49178        8dr3l2j:49177          ESTABLISHED
  TCP    127.0.0.1:51646        8dr3l2j:51647          ESTABLISHED
  TCP    127.0.0.1:51647        8dr3l2j:51646          ESTABLISHED
  TCP    127.0.0.1:62514        8dr3l2j:0              LISTENING
  TCP    [::]:135               8dr3l2j:0              LISTENING
  TCP    [::]:445               8dr3l2j:0              LISTENING
  TCP    [::]:554               8dr3l2j:0              LISTENING
  TCP    [::]:1688              8dr3l2j:0              LISTENING
  TCP    [::]:2869              8dr3l2j:0              LISTENING
  TCP    [::]:3587              8dr3l2j:0              LISTENING
  TCP    [::]:5357              8dr3l2j:0              LISTENING
  TCP    [::]:10243             8dr3l2j:0              LISTENING
  TCP    [::]:49152             8dr3l2j:0              LISTENING
  TCP    [::]:49153             8dr3l2j:0              LISTENING
  TCP    [::]:49154             8dr3l2j:0              LISTENING
  TCP    [::]:49156             8dr3l2j:0              LISTENING
  TCP    [::]:49158             8dr3l2j:0              LISTENING
  TCP    [::]:49159             8dr3l2j:0              LISTENING
  UDP    0.0.0.0:427            *:*
  UDP    0.0.0.0:443            *:*
  UDP    0.0.0.0:500            *:*
  UDP    0.0.0.0:3544           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:4500           *:*
  UDP    0.0.0.0:5004           *:*
  UDP    0.0.0.0:5005           *:*
  UDP    0.0.0.0:18185          *:*
  UDP    0.0.0.0:49180          *:*
  UDP    0.0.0.0:58575          *:*
  UDP    0.0.0.0:65036          *:*
  UDP    10.54.8.12:9           *:*
  UDP    10.54.8.12:137         *:*
  UDP    10.54.8.12:138         *:*
  UDP    10.54.8.12:427         *:*
  UDP    10.54.8.12:1900        *:*
  UDP    10.54.8.12:50654       *:*
  UDP    10.54.8.12:58084       *:*
  UDP    127.0.0.1:1900         *:*
  UDP    127.0.0.1:49670        *:*
  UDP    127.0.0.1:50901        *:*
  UDP    127.0.0.1:55497        *:*
  UDP    127.0.0.1:58085        *:*
  UDP    127.0.0.1:58418        *:*
  UDP    127.0.0.1:59635        *:*
  UDP    127.0.0.1:61057        *:*
  UDP    127.0.0.1:62514        *:*
  UDP    127.0.0.1:65120        *:*
  UDP    [::]:500               *:*
  UDP    [::]:3540              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:4500              *:*
  UDP    [::]:5004              *:*
  UDP    [::]:5005              *:*
  UDP    [::]:49181             *:*
  UDP    [::]:58576             *:*
  UDP    [::]:65037             *:*
  UDP    [::1]:1900             *:*
  UDP    [::1]:58083            *:*
  UDP    [fe80::74c9:a0bd:575f:a46d%12]:1900  *:*
  UDP    [fe80::74c9:a0bd:575f:a46d%12]:58082  *:*

C:\>

Thanks

Brian

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Can you try to perform the upgrade again, get a screen shot of the message CCA is giving, attach the CCA logs (In CCA, Help -> Support Information ->Troubleshooting Log), and can you attach your config of the UC500?

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Hi Steven,

Screenshot 1:

Capture1.JPG

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

You got the SW here, right?

https://supportforums.cisco.com/docs/DOC-9829

Also, inside the CUE, there is backup and there is a backup server definition (this one points to my PC running CCA, I didnt set it, I think CCA does)

backup server url "ftp://192.168.10.15/cue" credentials hidden "DifP/OCucQjEPBe
0xTfJi7p1z3CtbNOn4knYFHa4texJ3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHf
mPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"


And there is an SW upgrade Server definition (this is a UC540 so I didnt upgrade it yet, but I would expect it to point to the PC too?

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/
hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0n
fGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
site name local
site-hostname 10.1.10.2
web credentials hidden "GixGRq8cUmFqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0
nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
end site

Not asking you to adjust any of it, just maybe share it back?  Did you ever manually adjust this?

There is a manual command to set that up:

UC500-CUE(config)# software download server url ftp://192.168.10.17/ftp username anonymous password cisco

NOTE: DON’T USE ANY SPECIAL CHARACTERS like @ in password (BUG)

I wonder if we adjusted it, if CCA SW upgrade would work better?  but this is risky and maybe better to have TAC on the line for this if this is a production system.....

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

In the logs, I see this...

++: DEBUG:  : Validating pac

++: DEBUG:  : kage signature ... done

++: DEBUG:  : IOError: CRC check failed

Could you download the file again and try the upgrade?

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Hi Steve,

I am confused, what do you need me to do? My device is a UC520W not a UC540?

Have you found out why the upgrade is not working, Think I should go to aprevious version of CCA?

Thanks

Brian

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

I am sorry.  Didnt mean to confuse you or interfere with the work you and Steven are conducting.

I just looked at your screen shot and saw Backup worked, then upgrade failed.

I was thinking that if you sessioned into your CUE, you could see how those two blobs were set up on your system.

I shared the CLI to set the upgrade server, only to let you know it was there, but you shouldnt have to do it with CCA 2.1.1

I think the CCA Application Log that Steven asked for is whet we would need to give to the CCA team.  I think a screen shot of your CUE config would be nice to have as well...

Tanks

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

HI,

How do I get into the CUE config screen to print it off?

Thanks

Brian

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

I just spoke to Steven. He is looking through the log.   he said he didnt need this (what I suggested).

But here is how to get in there:

UC520#service-module integrated-Service-Engine 0/0 session

Trying 10.1.10.2, 2002 ... Open
Cisco Configuration Assistant. Version: 2.1. Wed Sep 16 13:52:03 EDT 2009

User Access Verification

Username: cisco
Password:     and then hit enter a few times.
se-10-1-10-1#
se-10-1-10-1# sh run paged

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Thanks Steve for the info, I am certainly building up my knowledgebase.

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Yes you are ;-)  And it should not be this hard.   You shouldnt have to know this :-( 

You are in good hands with Steven reviewing the logs, trust me ;-)

Some of the best hands we have.

Community Member

Re: CCA 2.1.1 and UC Software Pack 7.1.3 EA

Thats great news, I can relax... Somehow this all in one device seems to be the hardest I have laid my hands on and I have had my hands on many Cisco devices....

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