We have several clients that want incoming calls routed to several users or to a blast group, however they also want the primary receptionist type people to have the ability to forward all calls when they leave, so we have these looonnng work arounds to do this, but I am just thinking there may be a better way?
Just seems like the last 2 or 3 installs wanted the incoming calls to work like this?
I am not aware of any so called best practices, i think you just use the best possible programming scenario to suit the customers needs, i would think that would be the best practice, but i could be wrong :)
I am not sure how you are managing the call flow now, but here are a couple of possible scenarios you can look at doing:
Route incoming calls to DN's (Dual-Lines or Octo-Lines)
Assign those DN's to users buttons I.E button 1:40 2:41 3:42 etc..etc..
When Receptionist type people leave they can press the assigned button and CfwdAll to a designated number, this way it placed the call forward on the DN itself and is not extension based CfwdAll
You may need to assign overflow DN's if you choose Dual-line DN's to allow for multiples of calls to come through
Route incoming calls to a parallel hunt-group
assign extensions to that PHG
set final destination to a visrtual DN
Assign that virtual DN as an overlay on a line button
set CfwdALL option on that virtual DN as a permanent CfwdAll (If the number is not going to change)
I can think of at least 2 maybe 3 other ways, but man they are long winded and hard to manage, I am always of the opinion that the more complex the call routing becomes, the worse the headaches become managing the system, I have hard times following the call flows of complex setups that I even created, I often leave myself scratching my head wondering what the hell I was thinking at the time, don't get yourself in that position.
NOTE: Use multiple parallel hunt-groups if you need to as well, that can also help with call routing if you are running DID's over ISDN or PRI.
Hope the above suggestion spur some ideas in your head and help you to find a solution :)
**When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...