checking voice mail remotely

[raypjones]

I appologize in advane if there is a thread for this, there are lot of discussions.

So my question is simple (I hope)

So I have a UC540 and I want to be able to have users be able to call into their phones and retrieve voice messages remotely.

Is this a feature that can be managed from the UC540, or is this more a  phone specifit feature?

If you need more info to answear, please let me know.

[johschaf]

Hello,

Have the user's caller their phone and when the voicemail greeting starts to play, press *. This will then prompt them for the voicemail credentials in order to access their mailbox.

Thanks,

-john

[raypjones]

I had them try that, but they are telling me it doesnt work. Is that a default setting or something I need to set up?

[johschaf]

Hello,

That should be a default setting. You can check the setting through the CUE web GUI. The default IP for that is 10.1.10.1

You will then navigate to -> Voicemail -> Mailboxes -> Open a mailbox in question -> Caller Input Tab

You should see a field for * and the associated function should be: subscriber sign-in

Thanks,

-john

[raypjones]

thanks for the help. I do see that option, so it does appear to be configured correctly. Not sure why it is not working though. Thanks again.

[johschaf]

Hello,

What version of CUE are you using? Can you post your dial-peer configuration for the voicemail pilot number?

Thanks,

-john