Cisco Configuration Assitant 3.0 nor accepting files

[Pierre du Plessis]

Greetings,

When we want to upgrade phone firmware for the 7941G ip phones, the instruction manual says to drop the ZIP package on the UC500 (we use UC540) icon in topology view, however, the CCA application does not accept any files.  Are we doing something wrong?

Many thanks,

Pierre

[Darren DeCroock · Accepted solution]

CCA 3.0 does not allow for drag & drop of 7900 series phone firmwares.  This is only supported for the SPA500 & SPA300 series phones.  I do believe that drag & drop is on the roadmap for the 7900 series in future versions of CCA.

[Pierre du Plessis]

Thanks for that, are there steps to manually upgrade the phones?

Kind regards

Pierre

[Steven DiStefano]

You can try this...

https://supportforums.cisco.com/docs/DOC-9815

[Steven DiStefano]

May I ask what phone load you are moving from and trying to get to?

We did implement D

[daviddun]

Look on page 522 of the CCA 3.0 admin guide

This feature is supported, if you are having problems, then call into the SBSC

Drag-and-Drop Phone Upgrades (SPA500 Series, SPA300 Series, 6900 Series, and Selected 7900 Series IP Phones)

The drag-and-drop phone load upgrade method can be used to upgrade firmware for the following IP phones:

Cisco Model 6901, 6911, 6921, 6941, and 6961 IP phones (Model 6945 is

not supported)

•

Cisco SPA500 Series IP phones (including SPA525G and SPA525G2)

•

Cisco SPA300 Series IP phones

•

Cisco Model 7975, 7970, 7971, 7945, 7965, 7942, 7962, 7941, 7961, 7931,

7911, and 7906 IP phones

Look

[Pierre du Plessis]

Thanks for all the responses.

Regards

Pierre