Cisco Office Manager 1.1 error on startup....

[pgirard77]

Installed Cisco Office Manager 1.1 but getting error in 1.0 as well,

Scenario - IP of UC540: 192.168.20.1 vlan 1

IP 192.168.2.1 vlan 2 (cisco-voice)

Error Reading Phone Settings (percent bar @ 50%)

when trying to open program.

Thoughts or suggestions...

[Marcos Hernandez]

Pat,

Please confirm that you use CCA, and only CCA, to configure this UC500.

Thanks,

Marcos

[brendand05]

So can I not run Office Manager if CCA is not used?

I don't think CCA is very widely used by people who deploy UC500 systems.

[Nathan Compton]

Their are many changes that Office Manager makes to phones that could disrupt your configuration if your configuration is not "CCA compliant."  For example, if there is a feature that is programmed under an ephone-dn that is not currently supported in CCA, it could strip that configuration out.  That's just one potential problem you could have Office Manager with a system not programmed with CCA.

As far as the particular error you are receiving, It could be difficult to diagnose with a system not configured with CCA.

[Marcos Hernandez]

Exactly. OM has only been tested with CCA-compatible configurations and therefore it's only supported in that case.

Thanks,

Marcos

[brendand05]

Why would an OM change cause disruption?

Sounds like lazy programming from the development team.

All it has to do is parse two text files and ignore any lines not supported in OM

Likewise it only needs to send back back the modifications not the whole ephone/ephone-dn/mailbox configuration

[pgirard77]

It was configured using CCA 2.2.5 for 98% of it.  We did make one change to the softkey layout on the phone but then changed it back and still unsucessful.

Our Demo UC540 built using 2.2.6 and Office Manager 1.1 is working.  So there must be something with our config Office Manager doesn't like-just how do you tell?

[Marcos Hernandez]

You can email me the OM logs an I will take a look.

Thanks,

Marcos

[pgirard77]

Here is my error file from OM 1.1 - doesn't really tell me much.....

02:Dec:2010 17:43:35 -UC Comm| &R UC5XX version = 15.0(1)XA3a, Uptime = 1 week, 6 days, 7 hours, 40 minutes, Details = Cisco UC540W-FXO-K9 (MPC8358) processor (revision 0x100) with 249856K/12288K bytes of memory. Processor board ID FHKXXXXXXJD MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x20 40 User Licenses 10 FastEthernet interfaces 11 Serial interfaces 2 terminal lines 1 Channelized T1/PRI port 1 Virtual Private Network (VPN) Module 4 Voice FXO interfaces 4 Voice FXS interfaces 1 Voice MoH interface 1 802.11 Radio 1 cisco service engine(s) 128K bytes of non-volatile configuration memory. 254464K bytes of ATA CompactFlash (Read/Write) License Info: License UDI: ------------------------------------------------- Device# PIDSN ------------------------------------------------- *0 UC540W-FXO-K9 FHKXXXXXXJD Configuration register is 0x2102 ACS_UC540#

02:Dec:2010 17:43:43 -UC Comm| &R CUE: Cisco Unity Express: 8.0.2

02:Dec:2010 17:43:43 -UC Comm| &R CUE: TimeCardView: 8.0.2

02:Dec:2010 17:43:43 -UC Comm| &R CUE: PhoneConnect: 7.0.0

02:Dec:2010 17:43:43 -UC Comm| &R CUE: CUE Voicemail Language Support: 8.0.2

02:Dec:2010 17:43:43 -UC Comm| &R CUE: Monitor Agent: 7.0.0

02:Dec:2010 17:43:43 -UC Comm| &R CUE: Madrox Multi-app Support: 8.0.2

02:Dec:2010 17:44:53 -UC Comm| &R handleInitCueUserMailboxDetailsPrompt: received timeout, rx buffer: "Owner: /sw/local/users/asmith Type: Personal Description: Announcement Only: No Busy state: idle Enabled: true Allow login without pin: no Mailbox Size (seconds): 1800 Message Size (seconds): 240 Play Tutorial: false Fax Enabled: true Space Used (seconds): 11 Total Message Count: 0 New Message Count: 0 Saved Message Count: 0 Future Message Count: 0 Deleted Message Count: 0 Fax Message Count: 0 Expiration (days): 30 Created/Last Accessed: Dec 02 2010 14:31:54 EST Current Active Greeting: standard Greetings: Type Enabled Until Recording Type --More-- "

02:Dec:2010 17:44:53 -UC Comm| &R Got CUE Init Error Config Event : handleInitCueUserMailboxDetailsPrompt: received timeout, rx buffer: "Owner: /sw/local/users/asmith Type: Personal Description: Announcement Only: No Busy state: idle Enabled: true Allow login without pin: no Mailbox Size (seconds): 1800 Message Size (seconds): 240 Play Tutorial: false Fax Enabled: true Space Used (seconds): 11 Total Message Count: 0 New Message Count: 0 Saved Message Count: 0 Future Message Count: 0 Deleted Message Count: 0 Fax Message Count: 0 Expiration (days): 30 Created/Last Accessed: Dec 02 2010 14:31:54 EST Current Active Greeting: standard Greetings: Type Enabled Until Recording Type --More-- "

02:Dec:2010 18:21:42 -vService| Er ValidateUc520Module::Timeout: Telnet connection failed, retrying

02:Dec:2010 18:21:45 -vService| Er ValidateUc520Module::Timeout: Telnet connection failed, retrying

02:Dec:2010 18:21:45 -vService| Er ValidateUc520Module::UC is not responding to telnet connect request

[Marcos Hernandez]

Can you email me the full log file?

marchern@cisco.com

Thanks,

Marcos

[Nathan Compton]

I had a support call today with the identical error to the one you received:

07:Dec:2010 10:25:20 -UC Comm| &R Got CUE Init Error Config Event : handleInitCueUserMailboxDetailsPrompt: received timeout, rx buffer: "Owner: /sw/local/users/Arshadniaz Type: Personal Description: Announcement Only: No Busy state: idle Enabled: true Allow login without pin: no Mailbox Size (seconds): 1800 Message Size (seconds): 240 Play Tutorial: true Fax Enabled: true Space Used (seconds): 0 Total Message Count: 0 New Message Count: 0 Saved Message Count: 0 Future Message Count: 0 Deleted Mess Count: 0 Fax Message Count: 0 Expiration (days): 30 Created/Last Accessed: Nov 09 2010 20:03:01 CST Current Active Greeting: standard Greetings: Type Enabled Until Recording Type --More-- "age

I discovered that Office Manager was running the following command in the CUE module:

show voicemail detail mailbox Arshadniaz

I'm not sure exactly what in the output triggered the error.  Once I deleted the mailbox, the error went away and Office Manager loaded completely, so you may want to try deleting the mailbox.

I do have to add that the customer I was working with had Office Manager 1.0, no 1.1

Adam Compton