Cisco SPA-504G: Retrieving Broadsoft Personal directory does not display first and last name
We are using the Cisco SPA-504G on BroadWorks Release 17.sp3. We are using the feature to lookup the different BroadWorks directories through the 'dir' button on the Cisco phone. For configuration you have three choices for telling the phone which directory it needs to retrieve:
This can be found by going to Voice -> Phone -> Broadsoft Settings in the web GUI of the phone (admin & advanced mode).
When retrieving the Enterprise or Group directory everything is working OK. I can see the names and the corresponding phonenumbers of the users.
When retrieving the Personal directory I only see the phonenumbers and not the names of the entries. This is probably due to the fact that the XML output of the Personal directory is different compared to the Enterprise/Group directory. Personal directory is like:
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