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Community Member

Cisco SPA-504G: Retrieving Broadsoft Personal directory does not display first and last name

Hi,

 

We are using the Cisco SPA-504G on BroadWorks Release 17.sp3. We are using the feature to lookup the different BroadWorks directories through the 'dir' button on the Cisco phone. For configuration you have three choices for telling the phone which directory it needs to retrieve:

 

- Personal

- Group

- Enterprise

 

This can be found by going to Voice -> Phone -> Broadsoft Settings in the web GUI of the phone (admin & advanced mode).

 

When retrieving the Enterprise or Group directory everything is working OK. I can see the names and the corresponding phonenumbers of the users.

 

When retrieving the Personal directory I only see the phonenumbers and not the names of the entries. This is probably due to the fact that the XML output of the Personal directory is different compared to the Enterprise/Group directory. Personal directory is like:

 

<Personal><startIndex>1</startIndex><numberOfRecords>2</numberOfRecords><totalAvailableRecords>2</totalAvailableRecords><entry><name>Name X</name><number>0123456789</number></entry><entry><name>Name Y</name><number>0987654321</number></entry></Personal>

 

Result of requesting: http://xsp.domain.tld/com.broadsoft.xsi-actions/v2.0/user/bwUserID@domain.tld/directories/Personal

 

Group directory is like:

 

<Group><startIndex>1</startIndex><numberOfRecords>1</numberOfRecords><totalAvailableRecords>1</totalAvailableRecords><groupDirectory><directoryDetails><userId>userid@domain.tld</userId><firstName>FirstName</firstName><lastName>LastName</lastName><hiranganaLastName>LastName</hiranganaLastName><hiranganaFirstName>FirstName</hiranganaFirstName><groupId>BroadWorksGroupID</groupId><extension>9999</extension></directoryDetails></groupDirectory></Group>

 

Result of requesting: http://xsp.domain.tld/com.broadsoft.xsi-actions/v2.0/user/bwUserID@domain.tld/directories/Group

 

As you can see the name of a user in the Personal directory is defined by <name></name> and the name of a user in the Group directory is defined by <firstName></firstName> <lastName></lastName>.

 

So it looks like the phone is not capable of parsing the XML output of the Personal directory request. And to me that looks like a bug.

 

Anyone that can acknowledge?

 

Kind regards,

Bart Derks

RoutIT B.V.

 

edit: We are running firmware 7.4.9c.

 

Message was edited by: Bart Derks

4 REPLIES
Community Member

Cisco SPA-504G: Retrieving Broadsoft Personal directory does not

Our upcoming release scheduled for the end of this month should resolve this issue.  There were a number of fixes in this particular area that were made.

Community Member

Cisco SPA-504G: Retrieving Broadsoft Personal directory does not

Hi,

Thanks for your answer! We'll test the new software as soon as it's released.

Regards,

Bart

Community Member

Cisco SPA-504G: Retrieving Broadsoft Personal directory does not

Hi,

Is there any news on this new firmware? It's April now and the latest firmware is still 7.4.9c.

Regards,

Bart

Community Member

Cisco SPA-504G: Retrieving Broadsoft Personal directory does not

Sorry for the delay, the latest word is that it will be released within the next week or so.

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