Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
rk
New Member

Cisco SPA 50X Language Selection on 7.5.5

Hello all,

I have read many threads on language selection within the forum and there seems to be no consistency.

We have a couple of SPAs which are now running 7.5.5. The trouble is, we also cannot use any other language than English.

Our SPA525er seem to be OK: you choose a language and the UI changes. But for SPA502 and SPA504 this does not work: you choose a language, the phone accepts it, but nothing changes - the UI remain in English.

Hiere is a part from our config:

<Dictionary_Server_Script group="Regional/Miscellaneous">serv=https://aaa.bbb.ccc.ddd/;d0=English-US;x0=en.lang;d1=Deutsch;x1=de.lang;d2=Russian;x2=ru.lang</Dictionary_Server_Script>

And here is what Syslog says during languages change to German:

Tue Jul 16 19:13:12 2013: <159>Dict_D> Active TFTP download again with updateAll flag [0]!

Tue Jul 16 19:13:12 2013: <159>fu:1:0e9aa, 7.24.3 1

Tue Jul 16 19:13:12 2013: <159>Dict_N> DICT TFTP Thread get hSemDictTftpActivate event ...

Tue Jul 16 19:13:13 2013: <159>Dict_N> DICT_loadFromFlash eng dictionary ok, paylen = 58990

Tue Jul 16 19:13:13 2013: <159>Dict_N> DICT_loadFromFlash non-eng dictionary ok, paylen = 58990

Tue Jul 16 19:13:13 2013: <159>Dict_D> Go into DICT_tftpMain...0

Tue Jul 16 19:13:13 2013: <159>Dict_D> After update status filter, the storeBuf is  "serv=https://aaa.bbb.ccc.ddd/;d0=English-US;x0=en.lang;d1=Deutsch;x1=de.lang;d2=Russian;x2=ru.lang"

Tue Jul 16 19:13:13 2013: <159>Dict_D> Start DICT_tftpMain process, status is 0

Tue Jul 16 19:13:13 2013: <151>Dict_N> Same url script with copy script; do not update all

Tue Jul 16 19:13:13 2013: <151>Dict_N> Parse current dict script succeeded

Tue Jul 16 19:13:13 2013: <159>Dict_D> DICT_serverScp ip address is 195.244.0.222

Tue Jul 16 19:13:13 2013: <159>Dict_D> Downloading dictionary file: "/de.lang"

Tue Jul 16 19:13:13 2013: <159>Dict_D> storedScp language 1: "/de.lang", updateall 0

Tue Jul 16 19:13:13 2013: <159>[create_tcp_netstrm1] use async to create tcp connection

Tue Jul 16 19:13:13 2013: <159>connect succeed

Tue Jul 16 19:13:13 2013: <159>[create_tcp_netstrm1] connect SUCCEED

Tue Jul 16 19:13:15 2013: <151>Dict_N> Download dictionary: "/de.lang" ok

Tue Jul 16 19:13:15 2013: <151>Dict_N> convert from single to wide char

Tue Jul 16 19:13:15 2013: <151>Dict_N> Check Dictionary Header OK: 113428 18

Tue Jul 16 19:13:15 2013: <159>Dict_D> Start Parse dictionary dictIndex:0, int usflag: 0, int cbuflen: 113428

Tue Jul 16 19:13:15 2013: <159>Dict_D> Parse dictionary xml file type "utf-8"

Tue Jul 16 19:13:15 2013: <159>Dict_D> Parse dictionary xml file trkLocaleName "german"

Tue Jul 16 19:13:15 2013: <159>Dict_D> Parse xml max string length: 114, otherEntryCnt 4

Tue Jul 16 19:13:15 2013: <159>Dict_D> Parse dictionary xml file finished: 948fb670 1172 20687

Tue Jul 16 19:13:15 2013: <159>Dict_D> Parsing the "/de.lang" dict ok

Tue Jul 16 19:13:17 2013: <159>Dict_N> Store the "/de.lang" dict to flash, total_size: 60258 bytes written

Tue Jul 16 19:13:17 2013: <159>Dict_D> Store pDictTftp->prev_dict_enable: 1

Tue Jul 16 19:13:17 2013: <151>Dict_N> !!!OK EXIT TFTP main process

So, syslog says everything is OK, our web server confirms that, too. No error or reboot on the phone, just wrong language in the UI. We tried German and Russian to no avail. Botth 7.5.5 and 7.5.4 exibit the same behaivour. And it makes no difference if we put the language selection in config or choose it from the phone UI or Web-UI - the result is the same.

I would really appreciate any help - our customers are killing us.

1 REPLY
rk
New Member

Cisco SPA 50X Language Selection on 7.5.5

Factory reset solved the problem, sorry everyone.

820
Views
0
Helpful
1
Replies
CreatePlease to create content