Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

CME Reports

Hello

I have a client who wants to be able to report on all of the activity on the extensions in their office.

She just wants basic data such as incoming calls to each extension, incoming calls to each Hunt Group, time spent on each extension, calls made by extension etc., that can be imported into an Excel file, that she can then manipulate into Excel graphs.

Here is my current understanding of how the UC5xx works.

Option#1: You can use Call Accounting, which uses an FTP server.  It is my understanding that this requires a 3rd party application that cost money.

Option#2: You can use CME from within BACD, and send .csv files to a TFTP server (not FTP) for calls that are sent to a Hunt Group.  It is my understanding that you can import these .csv files (or the one file that shows up with no extension).

The issue is this:
She does not want to pay for any 3rd party Call Accounting Software, which eliminates Option 1.

She wants to keep track of usage on extensions, but she does not have any BACD or related Hunt Groups.

Also, does anybody know what the difference between the two types of files that appear in a TFTP folder, based on CME?

There is one file that does not have an extension, and it is 251Kb in size.

There are other files that have .csv extensions, and are 1k each.  These seem to be created one by one on an hourly interval, based on the Basic ACD -> Hunt-group report parameters -> Frequency of reports(hrs):

Thank you.

Everyone's tags (3)
3 REPLIES
Community Member

CME Reports

Hi Clifford,

I am unaware of the B-ACD TFTP service, never have seen it or used it.

However with Call-Accounting it will spit out a CDR record to an FTP server, and yes it is full of in most cases entirely useless information, there is a way to cut it down via CLI to a very basic level, but have never tried it.

Ultimately the CDR record method is the way you want to go (Call-Accounting) and have someone create a script or program to parse the information and potentially display it up on a web page (Any decent web programmer can do this and quickly/cheap as well).

Other than that it is all third-party which costs money and is obviously not an option.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Community Member

CME Reports

Thank you David!

Community Member

Re: CME Reports

Your Welcome Clifford

Cheers,

David.

"Sent from my Acer Iconia A500"

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
871
Views
0
Helpful
3
Replies
CreatePlease to create content