I have a client with a UC320 and approx. eight phones. This is the way they'd like to setup their system.
Incoming calls would ring a receptionish phone for approx. 20 seconds. Calls no handled by the receptionist would go to the AA. The AA would thank people for calling, and recite the list of users/extensions, telling people to press the extension they'd like.
That aspect is working flawlessly.
Now, for calls she answers, she'd like to find out the caller's needs (typically to speak within someone at one of the extensions). Then once she knows whom the caller needs to speak to, the receptionist would like to Intercom the user (Intercom so they don't have to pickup the phone) and say "Hey Steve, Ted is on the phone about the project, would you like me to put him through?" Now Steve will either say "yes, transfer him" or "no, I'm leaving, put him into my voicemail or just tell him I'm dropping stuff off tomorrow morning or whatever." Based on what Steve tells her, the receptionist will conclude the call.
The receptionist has a 508G and a sidecar. What would be neat is if I could program a sort of shift-key arrangement, so the phone would have keys like "Intercom" or "Xfer" or "Xfer VMail" and then the sidecar could be programmed with the BLF for the phones, and then the receptionist could press "Intercom" and then "Steve" and be talking to Steve. If Steve says to put the call through, she could then press "Xfer" and then "Steve." Or if Steve says to xfer the call to the VMail she could press "Xfer VMail" and then "Steve."
The nice thing about this method is they could add a lot more phones and still not use-up all the buttons on the sidecar. But I don't think there is any way to do this, right?
So how would you setup the receptionist's phone?
Apparently they use Intercom in this office a ton, because the old system had it. They would each like to press a single button on their phone and Intercom to another user. They live for Intercom.
But they need to transfer calls to phones and voicemail, too.
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