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Community Member

Controlling Cisco 7945 IP phone remotely

I'm developing an in-house CRM/customer support system and would like it to interact with the company phones.  Our Cisco phones are connected to a Unified Presence Server (i think) via SCCP.  Here's what I'd like to accomplish:


1) Initiate calls - Allow users to start phone calls by pressing a button from the client directory in our CRM system.  Calls should be initiated from a specified extension.  It would be best if phone waited for the user to do something (e.g. press a button on the phone) before dialing the number.


2) Detect incoming calls - Have the Cisco system notify the CRM when an incoming call arrives at a given extension or phone.  The notification must include the caller ID, which will be used find and pull up a client in the CRM.


I've seen an application doing this at  Any help would be greatly appreciated!



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Community Member

Re: Controlling Cisco 7945 IP phone remotely

Some ideas here:



Community Member

Re: Controlling Cisco 7945 IP phone remotely

Thanks for the link.  That helped me conceptualize the solution.  I think I'll be able to implement a solution using Cisco's JTAPI.  See

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