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Community Member

Customer getting a fast busy when trying to access voice mail on uc540

We have not rebooted the phone system yet,  but rebooting phones has not provided a solution.  Any ideas on cause or recommended troubleshooting method?

Also just found that when they tranfer caller direct to voicemail,  call is terminated.

4 REPLIES
Community Member

Re: Customer getting a fast busy when trying to access voice mai

Can you provide a "debug voip dialpeer" and a "debug ccsip message" for a failed call into CUE?

Thanks,


Marcos

Community Member

Re: Customer getting a fast busy when trying to access voice mai

Just to update,  we determined that the sip provider  had moved our customer to an "inband" network,  we had them move them back to an " out of band" provider and the DTMF problems went away.   The sip provider is saying there is something wrong with our   Call manager.  It was setup with all of the latest software availble as of 3/05/2010.   Could there be any problems with CME?  They are saying our customer is the only one of their clients that are having any problem.  Everything is working normally as of this moment.

Community Member

Re: Customer getting a fast busy when trying to access voice mai

What is the actual problem again?

Community Member

Re: Customer getting a fast busy when trying to access voice mai

apparrently "fast busy when trying to access voice mail" was related to improper signalling from keypad,  which was a dtmf issure related to the "inband" sip provider.  Please see original post for symptoms.

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