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Community Member

Delete messages from a voice-mail box

Is there any way to delete all messages in a voicemail box? Perhaps a CLI command?

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6 REPLIES
Community Member

Re: Delete messages from a voice-mail box

You can do two things from the CUE CLI:

1.     Under the voicemailbox, set an expiration timer to 1 day for all messages. This will delete all messages in it at the end of the day :

voicemail mailbox owner marchern

expiration time 1

Notice you might not want this to be a permanent setting.

2.     Simply delete the mailbox and re-create it as below :

no voicemail mailbox owner marchern

voicemail mailbox owner marchern

Thanks,


Marcos

Community Member

Re: Delete messages from a voice-mail box

Thanks for the quick reply!

Here is my current config for the mailbox:

voicemail mailbox owner "support" size 12000
description "Support Mailbox"
expiration time 1
login pinless any-phone-number
zerooutnumber "200"
end mailbox

The expiration time is set to 1 but the messages still remain. Any suggestions?

Thanks!

Community Member

Re: Delete messages from a voice-mail box

You have to wait 24 hrs after the message was left and checked (can't be a new message).


Marcos

Community Member

Re: Delete messages from a voice-mail box

I've had that config for about 3 months.

Does it matter if the message is never checked? All voicemails are e-mailed via SMTP and therefore no one ever logs into the CUE.

Community Member

Re: Delete messages from a voice-mail box

I am almost certain this might be the reason, but not 100% sure. You can open a TAC case and ask the engineer to submit an enhancement request, since the behavior should be as you describe it.

Thanks,


Marcos

Cisco Employee

Re: Delete messages from a voice-mail box

Hi,

CUE does not automatically delete messages from the voicemailbox. Only the owner of a personal mailbox can delete messages
in the mailbox and members of a GDM can delete messages in the mailbox.

However you can configure IMAP which gives you the ability to read, mark as read or unread and delete voicemails.

The voice-mail messages are downloaded as attachments to e-mail messages. Subscribers can access the voice-mail messages
over the network or can download them selectively. If the messages are downloaded, subscribers can play them locally using standard
media players without requiring a connection to Cisco Unity Express.

So if you access your mailbox via IMAP you can delete the VMs you want to. Please refer to the following link for more information:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch_imap.html#wp1064742

Hope this helps!

Regards,

Tere Stevens.

Regards, Tere. If you find this post helpful, please rate! :)
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