From the auto attendant, I can dial by extension and that works fine. But does it only work for a user's "main" primary extension?
I have users set up with multiple normal extensions, but the dial by extension only seems to work for the main ones. If I try to dial to their other extensions, the attendant says you have entered an invalid phone number.
UC520 on CCA 2.2.2, Software pack version 8.0.1, FXO lines, PBX system
Do you also have a challenge with voicemail? In other words, CF Busy or no answer...where do you have it rolling to next?
I am thinking the voicemail box wouldnt get created for these Normal Buttons (lines) and so CUE (AA and Voicemail) wouldnt know what to do with them, but trying to be sure, before I answer, since I am not totally clear on how you built them....
Mailboxes are created automatically for each normal extension, aren't they? CFNA and Busy both go to the voicemail. Each user has a voicemail box for each extension. They aren't all set up at the moment, as it's pretty inefficient.
If the dial by extension worked, I'd like to be able to send CFNA to 6xxx instead of 399
Actually, CCA only creates a voicemail box for the 1st occurance of a Normal Line button. Usually its the first butotn (by default, thats where we place the phone users extension). Once its set, no more voice mail boxes get created for the same phone instrument. I confirmed this is the CCA design with that team last night.
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