Dial plan or translation rule for replying to calls
I am trying to figure out how to have the appropriate access code inserted for replying to calls. When my users want to reply to missed calls, they want to simply hit dial. That doesn't work though as the system is configured to require a 9 for outbound calls. I have a dial plan in place using cca 1.9.1 with 7.0.2. I am using the North American Template with a few edits.
What am I missing? I was under the impression based on the dial plan that the system would automatically insert a 9 in front of any 7 digit number dialed or insert a 91 in front of any 10 digit number called. How do I make this work?
This is a feature that our clients are beating us up about as we deploy the UC500 at sites as most phone systems I have worked with handled this feature automatically.
dial-peer voice 10 pots translation-profile incoming profile1 incoming called number .
You might actually want to change the first rule if you don't have 7 digit dialing there. You would need to include local area codes in the case of some 10 digit dialing. You should also look at the dial peers and translation profiles already in use. You do not want to overwrite them.
Re: Dial plan or translation rule for replying to calls
CCA's config doesn't do this today. I am not sure if future plans are to enable this some how through CCA.
When translation rules are applied to dial-peers, you match the dial-peer first, then apply the translation rule. The example that I am giving can be applied to existing dial-peers and translation rules, but you might have problems if you don't follow the out of band configuration guide.
The workaround I provided will prefix the 9 so that when a call is made inbound, the leading 9 will be present. The way CME works today, if you wanted a 9 prefixed automatically, no outbound calls would require the 9. The system doesn't recognize the call as being from missed calls and therefore needs the 9 added.
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