Direct customer calling number to specific dn (1800 number)
In your instance I would highly recommend interfacing the 1800 number using an AA, there are multiple option that you can present to the caller to assist with sending them to the right person.
Options available (But not limited too)
Dial-By-Name (This is ok but can annoy people, maybe a good way to force them to use the DID's )
Dial-By-Ext I.E "If you know the extension number of the person you are calling etc..etc.."
List the name of the person in the AA (No more then say 6-7 users) Cumbersome but works
Or interface it via a receptionist for call screening
That's about it, there are probably some groovy ways of doing this, but I tend to just try and keep it simple if possible. Also people like to call 1800 numbers because they are free which is why I hate them, because you get charged by the carrier for having that long number
Anyway's just a thought.
**When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...