Currently '9' is our dial out digit to access the pstn.
We have a (fairly serious) problem where if a user dials '9', then '1' as if they were going to place a long distance call, then pauses for more than a few secs before entering the rest of the #, the system automatically completes the call as a 911 call.
I'd prefer to keep '9' as our trunk access digit.
From what I know so far, I feel the system should be waiting for all 3 digits of 911 (maybe even with a couple sec pause afterwards), and should not be autocompleting '91' as 911.
This seems to me to me a dial plan misconfiguration issue.
Here's snippet of the config that I think is involved, but I don't see any glaring issues with it, there must be something I'm missing.
I'm not aware of the possibility of the system autocompleting 91 to 911 and making the call
Yes I've seen report where users dial 91 and then 1 by mistake, even frequently.
In these cases what has worked for me, is to only allow calling 9911 in emergency, and inform anybody about. I found that is accepted as user are also used to call 9411, 9511, etc.
This is a lawsuit waiting to happen and people have been sued for this. God forbid someone new or a guest freaks in an emergency and can't dial out. There is a reason why Cisco built-in the ability to dial both.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...