01-27-2012 10:13 AM - edited 03-21-2019 05:16 AM
Another question I'm working on, with our UC560,
Currently '9' is our dial out digit to access the pstn.
We have a (fairly serious) problem where if a user dials '9', then '1' as if they were going to place a long distance call, then pauses for more than a few secs before entering the rest of the #, the system automatically completes the call as a 911 call.
I'd prefer to keep '9' as our trunk access digit.
From what I know so far, I feel the system should be waiting for all 3 digits of 911 (maybe even with a couple sec pause afterwards), and should not be autocompleting '91' as 911.
This seems to me to me a dial plan misconfiguration issue.
Here's snippet of the config that I think is involved, but I don't see any glaring issues with it, there must be something I'm missing.
!
dial-peer voice 58 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*North American-7-digit*Emergency**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 9911
forward-digits all
no sip-register
!
dial-peer voice 59 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*North American-7-digit*Emergency**
preference 5
destination-pattern 911
forward-digits all
no sip-register
!
dial-peer voice 60 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*North American-7-digit*7-Digit Local**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 9[2-9].........
forward-digits all
no sip-register
!
dial-peer voice 61 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*North American-7-digit*Service Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 9[2-9]11
forward-digits all
no sip-register
!
dial-peer voice 62 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*North American-7-digit*Long Distance**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 91[2-9]..[2-9]......
forward-digits all
no sip-register
!
Thanks
01-27-2012 10:21 AM
Did you verify this issue peronally because your dial-peers state that 91 is an incomplete string.
At the promt I would do the following.
term mon
debug voip dialpeer all
-dial 91
-dial 911
Then paste your debugs in a text file and post it.
01-27-2012 02:10 PM
I'm not aware of the possibility of the system autocompleting 91 to 911 and making the call
Yes I've seen report where users dial 91 and then 1 by mistake, even frequently.
In these cases what has worked for me, is to only allow calling 9911 in emergency, and inform anybody about. I found that is accepted as user are also used to call 9411, 9511, etc.
01-27-2012 02:43 PM
Paolo Bevilacqua wrote:
I'm not aware of the possibility of the system autocompleting 91 to 911 and making the call
Yes I've seen report where users dial 91 and then 1 by mistake, even frequently.
In these cases what has worked for me, is to only allow calling 9911 in emergency, and inform anybody about. I found that is accepted as user are also used to call 9411, 9511, etc.
This is a lawsuit waiting to happen and people have been sued for this. God forbid someone new or a guest freaks in an emergency and can't dial out. There is a reason why Cisco built-in the ability to dial both.
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