Edit Dial from missed calls does not work with lead #8
Our customer requested that we set thier system to use 8 as the outbound lead number rather than 9.
We configured that and it works fine.
But when users try to return a missed call or place a call from their received calls using their call log, they enter EditDial softkey with the lead 8, and the call does not go through. They get a fast busy.
They are using 524SG handsets.
What are we missing ? telephony-service shows the 8.T , dial peers look correct...are we missing something in CUE ?
Re: Edit Dial from missed calls does not work with lead #8
The thread I pointed you to adds a 9 to the calling number for inbound calls, so when they are listed in the "missed" calls directory you can just select one and hit dial. Just replace the 9 with an 8 and properly identify the dial peers (POTS or VOIP) that will need to have this translation rule for the calling number.
I hope this helps,
Marcos Hernandez Technical Marketing Engineer Cisco Systems, Inc.
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