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New Member

error at upgrade uc520

Hi everyone,

we have a new uc520 and I tried to change the language follow the steps read here , but it can’t be done,

and now the uc520 cannot read the voice data and when I trying to reset to default factory settings it says:
“Current Factory default configuration and software package on this device are out of sync. …install the newer version of package…”
I have then new version in my PC, but when I tried to upgrade it said
"cannot retrieve CUE version information"
I found this thread  the same problem

https://www.myciscocommunity.com/thread/2376

At the end of the threat a guy wrote:
“the tac engineer found the problem..
the unity ip wasnt in the access list, so the cna couldnt read all the voice data
once he fixed that cna could read all voice data, and the upgrade worked as well”
How can we restore to the default factory status (as new) or what can i do.

Thanks a lot.

Everyone's tags (3)
28 REPLIES
New Member

Re: error at upgrade uc520

A quick way to reset to factory default is to use CLI:

1) Telnet to 192.168.10.1 and log in.

2) Type "enable" and enter enable password.

3) Do a "copy flash:UC520XXXX startup-config", where "UC520XXXX" is the default config file on your flash. You can hit the tab key to complete the file name.

4) Do a "reload"

5) After the UC500 comes up, try to upgrade again from CCA.

Let me know if this works for you.

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

New Member

Re: error at upgrade uc520

error2.JPG

I did it, i copied the file and did a reload.

after reload i connected by CCA and i traied to upgrade but i said "Cannot retrieve CUE version information"

is there another way?

Thanks.

New Member

Re: error at upgrade uc520

Can you post the CCA logs? Just press F2 while trying to do the upgrade.

Thanks,

Marcos

New Member

Re: error at upgrade uc520

this is the Log

-------------------------------

++: DEBUG:  : Current CUE transport timeout =5000
++: DEBUG:  : Current CUE deliver timeout =600
++: DEBUG:  : Session clear command sent
++: DEBUG:  : Session command = service-module Integrated-Service-Engine 0/0 session
++: DEBUG:  : Logged into CUE.
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:869)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
7903.734 com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:64) [ERROR] WARNING: OpEnterBladeSession: old prompt 'UC520#' and new prompt 'UC520#' are identical
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:245)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:306)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Clear CUE CLI res Map
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3797)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
2009.05.21-03:10:13-MST DEBUG Device: get running config
++: DEBUG:  : AuthGrp@1d0e17a: getAuthCreds() called for: telnet://192.168.10.1:23; realm: null
++: DEBUG:  : Current CUE transport timeout =5000
++: DEBUG:  : Current CUE deliver timeout =600
++: DEBUG:  : Session clear command sent
++: DEBUG:  : Session command = service-module Integrated-Service-Engine 0/0 session
++: DEBUG:  : Logged into CUE.
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG:  : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:869)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
7940.734 com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:64) [ERROR] WARNING: OpEnterBladeSession: old prompt 'UC520#' and new prompt 'UC520#' are identical
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:245)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:306)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : Clear CUE CLI res Map
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3797)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4029)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
---------------------------------------------------------------

New Member

Re: error at upgrade uc520

using console, is there a way to upgrade or replace system files?

Thanks

New Member

Re: error at upgrade uc520

Jonatan,

You could use tftp, but it´s alot of commands since you manually have to change your config as well

Regards,

Eivind

New Member

Re: error at upgrade uc520

Thanks Eivind

At this point the unity doesn't work, it can not read Voice configuration in CCA and it can not be upgraded, so what can I do to get the unity worked again.

New Member

Re: error at upgrade uc520

Jonatan,

Are you able to reach Unity from CLI???

Use the command "service-module integrated service-engine 0/0 session" if I´m not completly mistaken... Use TAB to get help on the commands...

Regards

Eivind

New Member

Re: error at upgrade uc520

I wrote the command, but nothing happen.

---------------------------------------------------------------------------------------------

UC520#service-module Integrated-service-engine 0/0 session
Trying 10.1.10.2, 2002 ... Open

---------------------------------------------------------------------------------------------

Any idea?

Thanks

New Member

Re: error at upgrade uc520

try to press "enter" key

Regards

Eivind

New Member

Re: error at upgrade uc520

i pressed Enter many times but nothing happen so i did a reload and after it I check the service using "status":

--------------------------------------------------

User Access Verification

Username: cisco
Password:
UC520#enable
UC520#service-module Integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is waiting for registration message
Service Module status is not available

UC520#

-------------------------------------------------------

It does not open 10.1.10.1 at browser but 10.1.0.2 does so  i copied the result of  Show Tech Support and attach the file in this thread.

New Member

Re: error at upgrade uc520

Jonatan,

I guess you waited a couple of minutes after the reload before you issued the command??? It takes some time before the CUE is finished loading. Anyways, this seems like a case for TAC, or maybe one of the Cisco guys in the forum...

FYI

I issued the same command and got:

uc520#service-module integrated-Service-Engine 0/0 status

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 3.2.1

CUE running on UC500

Regards

Eivind

UPDATE:

Are you using console, telnet or SSH???

New Member

Re: error at upgrade uc520

I use console to write the command:

service-module integrated-Service-Engine 0/0 session

and the same time i use telnet  to:

service-module integrated-Service-Engine 0/0 status

You are right Eivind, after a couple of minutes it start to answer in console i attach the result,

now in telnet with  "service-module integrated-Service-Engine 0/0 status"  command it says

UC520#service-module integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is failed
Service Module status is not available

New Member

Re: error at upgrade uc520

If you type *** before the CUE boots, and try to format the CUE and reinstall with a new version

output from the engine.txt attached:

___________________________________________

Resetting devices ....Done.

mac address for internal ethernet 00:1b:a0:2b:45:9e

Please enter '***' to change boot configuration:

ServicesEngine Bootloader Version : 1.0.3

___________________________________________
Or maybe send marcos@cisco a message to see if has a better option....
If you decide/manage to upgrade CUE with CLI, have patience, this takes about 40 minutes or so.. also then you can upgrade the IOS using TFTP and you are up and ready with a new version (hopefully) within a couple of hours of work.
Regards
Eivind
New Member

Re: error at upgrade uc520

...If you type *** before the CUE boots, and try to format the CUE and reinstall with a new version...

how can i format and reinstall CUE?

is there a page with commands?

...havee patience, this takes about 40 minutes...

it doesnt matter the time or the count of commands i can do it but i dont know how.

thanks

New Member

Re: error at upgrade uc520

Jonatan,

I´ve found this document for you, make sure you completly understand every step before you start

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/boothelp.html

The latest software packages can be downloaded from:

https://supportforums.cisco.com/docs/DOC-9829

Download the complete ZIP file and extract the unity files you need. You should upgrade the IOS before CUE, if we are follow the same procedure as CCA.

DON NOT start this process if you are uncertain of any steps in the guide/process.

Follow Skyler´s recommondations first, that´s my best tip for now...

Regards

Eivind

New Member

Re: error at upgrade uc520

Can you try out the following command?  service-module integrated-service-engine 0/0 reload  You should see output as follows:

UC500#service-module integrated-Service-Engine 0/0 reload
Do you want to proceed with reload?[confirm]
Trying to reload Service Module Integrated-Service-Engine0/0.

Then try another status check and see if the output matches this:

UC500#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is trying to recover from reset/shutdown
Service Module heartbeat-reset is enabled
Service Module status is not available

New Member

Re: error at upgrade uc520

Yes i tried the command

service-module integrated-Service-Engine 0/0 reload

and After a long while it says the same

UC520#service-module integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is failed
Service Module status is not available

New Member

Re: error at upgrade uc520

Ok then, try using "reset" instead of "reload", this will hardware reset the module.  Wait just a minute (not a long while) and try to session in again.

New Member

Re: error at upgrade uc520

i use the reset command and after a minute

i use the session command and the result was the same it stop as follow:

                Welcome to Cisco Service Engine

Wed May 20 17:30:00 PDT 2009

********** rc.aesop ****************
rsrc_file:/etc/freddo_rsrc_file
Populating resource values from /etc/freddo_rsrc_file
rsrc_file:/etc/default_rsrc_file
Populating resource values from /etc/default_rsrc_file
rsrc_file:/etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
entry : change cli_server:standalone:int32:0
rsrc_file:/etc/products/cue/freddo_rsrc_file
Populating resource values from /etc/products/cue/freddo_rsrc_file
lcp: .3 COMPLETED
lcs: .3 STARTED
start_next_phase .3
main sub_phase:  3
nsp phase_file:  /bin/installer_phase_steps

at the same time by telnet it says


UC520#service-module integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is trying to recover from reset/shutdown
Service Module status is not available

and after a couple minutes it says

UC520#service-module integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is failed
Service Module status is not available

New Member

Re: error at upgrade uc520

So you are saying that you ARE able to session into CUE directly following a reload command?  But when you do it displays what you posted and then when it reaches the lines

Populating resource values from /etc/products/cue/freddo_rsrc_file
lcp: .3 COMPLETED

lcs: .3 STARTED
start_next_phase .3
main sub_phase:  3
nsp phase_file:  /bin/installer_phase_steps

it kicks you back out.  Am I correct?  If this is the case then perhaps CUE did not install successfully last time you upgraded.  Elvind's suggestion seems to be the correct course of action, but given the difficulty of manually installing CUE through CLI I highly recommend opening a TAC case so that someone can guide you through the process.  If you choose to follow the steps outlined in the document elvind linked to by yourself, please post your questions here.

New Member

Re: error at upgrade uc520

Thank everyone,

I reinstall CUE manually using my Pc as TFTP server and using boot helper, it take me a long time cause i was using a wrong config, but i found the document attached and i used this configuration and it works

IP Address: 10.1.10.1

Subnet Mask: 255.255.255.252

TFTP Server: 192.168.10.11

Gateway: 10.1.10.2

Default Helper File: cue-vm-installer-k9.ise.7.0.3

Ethernet interface: Internal

Default Boot: Disk

Now CUE its running, i update the CCA to 2.0 and it looks great

So i hope it works everthing fine,

Thanks to everbody again !!!!

New Member

Re: error at upgrade uc520

Jonatan,

This document saved me getting the TAC involved for a project that I'm currently working on.  The CUE module hung when upgrading to 8.0.0 via CCA 2.2 and when I restarted the unit, CUE was broken.  Thanks for posting this, I saved a copy of the document.

Thanks,

Seth

New Member

Re: error at upgrade uc520

Thanks very much!!!!

New Member

Re: error at upgrade uc520

Hi, I'm hijacking the thread with a similar problem.

Unboxed a brand new UC520 today, started with updating IOS to latest version and downloaded CCA 2.0 to get all the nice features for tomorrows install.

The problem started when I tried to upgrade the CUE using the CCA, after selecting the right files and language. (At this point there's only 12 MB left on the flash card.)

After I hit upgrade it shows "Backing up CUE" or something similar. Four minutes in it failes. I deleted the old IOS to make more room to make sure that the lack of space was'nt the error. I tried again and got the same error. Going to try with a 1 GB card if it makes a difference.

Am I doing something wrong? And why is it so difficult to update this box?

Thanks!

New Member

Re: error at upgrade uc520

Can you try to upgrade the CUE module and once you are done then try the localization?

Thanks,


Marcos

New Member

Re: error at upgrade uc520

Thanks for the reply!

Nothing worked, so I formated a 1 gb and did a fresh install with  UC520-7.0.3.zip then it was a walk in the park.

Don't really understand the choice of 128 mb cards since they cause so much headache.

New Member

Re: error at upgrade uc520

Hi Junghage,

you can see if CUE is running using telnet or console:

service-module integrated-service-engine 0/0 status

and if its enabled you can try upgrade again using CCA upgrading only CUE first, if not enabled you can reinstalling CUE manually but it is not easy.

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