03-28-2013 03:00 PM - edited 03-21-2019 07:10 AM
SPA303 phone will not factory reset after entering password. It doesn't prompt me with "wrong password Retry" just stays with a blinking cursor waiting for me to enter something else. S.P. tells me phone is toast but all I did was switch it to SPCP mode from SIP Community Support Ticket Information:
04-12-2013 03:38 AM
firmware version?
04-12-2013 08:56 AM
software version 7.4.8a
I don't see the firmware version
04-12-2013 09:01 AM
I obtained the factory reset code but it will not accept it.
04-12-2013 02:28 PM
do you have A UC? if you are setting the phone for a UC, it should automatically provision.
Check the gui of the UC and see if it has been discovered.
did you set a password, or did someone else set a password on it?
Can you get to the web interface and set to SIP mode?
admin - advanced - voice - system (I think)
or get to http://IP.OF.PH.one/admin/spacfg.xml ?
That may allow you to delete the admin password ...
04-26-2013 02:16 PM
No I can't get into the web interface. When I try .xml page I get the source code.
04-26-2013 02:53 PM
I can get into the gui without admin rights but when I use xml callout the page turns to source code.
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