You are not using SIP correct? SIP is not supported with fax to mail.
To review the configuration steps:
1. Create a user with a voicemail box(floating extension will be fine)
2. Configure an Inbound DID to ring to the floating extension
3. Configure Voicemail to Email
4. Configure Fax to Mail
From your screenshots, it appears as you have done all of those steps. Unified Messaging is optional, it is only required if you want to connect an IMAP email client to the voicemail box on CUE.
It appears that your issue is related to the fact that the mailbox is getting removed from the Fax to Mail configuration. What version of CCA are you using? What OS is it installed on? If you are not using CCA version 3.2.2 please upgrade to that. Also, CCA needs to be installed on a Windows workstation(XP, Vista, or 7), not a server OS.
The CCA version I'm using is 3.2.2 and it's loaded on windows XP.
Any other suggestions?
I have created a TAC case but the Engineer doesn't seem to keep his word. He advised me that he will get back to me when he try something in the lab. Yesterday, I got an email from him and he asked if I'm still having issues. I replied back saying that I'm waiting for your result from the lab. I didn't get a reply after that.
Anyway, I guess that is not your problem.
It is just fustrating.
I will give TAC a call today, but if you have any other suggestions on ths issue, I will be greatly appreciated.
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