The current scripts included withe UC solution are in my experience not very usable in The Netherlands. Most businesses here just want a simple script which tells customers, who call outside working hours or on holidays that the company is closed and that's it. Optionally they want a destination to forward the call to when calls have to be answered.
Maybe it's a cultural thing here but most people don't want to leave a message, companies don't want to spend time on listing to VM-messages and IVR-menus are only used if really needed.
A colleague of mine created a script to do the following:
- check holiday
if holiday - > play holiday message
optional go to holiday destination
if not holiday -> check open /closed
if closed -> play closed message
optional go to closed destination
if open -> go to open destination (e.g. extension, blast or B-ACD dropthrough group)
(there's also an option for lunchbreakmessages and destination).
I was wondering if this script is generic enough to be included.
Re: Feature request - Simple AA Open/Closed script
I've read the PDF and it's not about what i'm missing it's more about what's still there. I don't want to give the caller any options for input. The caller is forwarded to the operator / operator group when the company is open and hears a message when the company is closed. That's it.
Tormorrow I'm in our lab again and I will look at the script in action.
Of course we have a working script but because we implement it so often it triggered me to ask this question.
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